Reena Ragbir-Gunness

Experience

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  Netech Business Machines

  May 2002 - Jul 2005

  Administrative Assistant

  Supplies office stationery; supplies and repairs computers, copiers, calculators, and other office equipment.Assisted the CEO with administrative and operational tasks.• Created a computerised filing system for the finance department, including electronic processing of invoices and receipts, increased document access and issuing three-fold.• Developed 6 electronic administrative templates: Quotations, Invoices, Purchase Orders, Vouchers and Receipts. • Designed and implemented an office-wide electronic inventory system, this was 50% more efficient and effective.• Calculated and submitted business tax and statutory payments such as National Insurance Scheme (NIS), Health Surcharge, VAT and Business Levy. Managed and balanced Weekly Petty Cash allotment. Show less

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  Briko Air Services Limited

  Aug 2005 - Apr 2009

  Administrative Assistant

  Flight Training School, Private Charters, Aerial Spraying, Transportation Services to Offshore Rigs, Aircraft Maintenance.Assisted the Piarco Branch Manager with the execution of day-to-day operations.• Assisted in organising >35 Private Charter Services in the Caribbean annually: booked pilots, prepared handling documentation, arranged petty cash and refreshments.• Prepared Letters & Documentation for a student body of >75/year with 15% regional intake: Airport Pass Applications, Students’ Acceptance Letters, Embassies/High Commissions Visa Applications, Study Permit Applications, and Exam Date Applications.• Monitored and replenished office supplies monthly for 5 offices and 2 kitchens.• Assistant Event Management Coordinator: 3 Christmas Parties and inauguration of 2 Jetstream Aircraft in 2008.• Processed the payroll for 15 pilots/month. Managed 2 Petty Cash allotments monthly: US$5,000 and CAD$750.• Achieved daily quota of generating 20 flight invoices/day. Show less

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  Streamline Solutions Mailing Ltd

  May 2009 - Apr 2012

  Accounting Assistant

  Supplier of corporate mail processing services across 24 Caribbean countries, offices in T&T, Barbados and Jamaica.Assisted the Accountant with administrative, accounting and other financial operational tasks.• Prepared >100 invoices (local and foreign currency), >20 purchase orders, >40 customer statements and >50 receipts monthly. • Managed Accounts Receivables and Payables: customers paid within 30-day, expenses paid on-time. • Calculated and prepared business taxes and statutory payments: National Insurance Scheme (NIS), Health Surcharge, PAYE Tax, VAT, Business Levy and Green Fund.• Placed orders for equipment parts from supplier in France, liaised re: delivery, invoicing, payments.• Liaised with 3 major telecommunications clients in the Caribbean re: invoicing, payments.• Processed payroll for 30 permanent and 60 contract employees. Show less

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  Administrative Career Training Institute & Recruitment Agency

  May 2012 - Aug 2015

  Operations Manager, Lecturer

  Provides administrative, accounting, customer service and clerical training, as well as recruitment services.Managed the administrative and operational departments, 15 staff. Lectured in 5 programmes: Administrative Assistant, Accounting, Payroll, Peachtree Accounting and Accounts Payable & Receivable.• Supervised 15 team members including lecturers, administrative assistants, maintenance and security. Conducted annual performance appraisals.• Re-organised the Administrative Department, coordinated movement of 7 staff, furniture and equipment to a single space, increased productivity by 50%.• Prepared 3 contract administrative assistant advertisements/year. Assisted with recruitment and selection: screened >100 applications and participated in >25 interviews annually. • Prepared HR documents for 20 staff: Job Descriptions, Employee Contracts, Job letters, Warning Letters. Developed and implemented 2 new policies: Code of Conduct, Attendance & Punctuality. • Conducted annual internal training sessions for 7 administrative employees on Customer Service, Telephone Etiquette, Work Ethics & Professionalism, and Writing Business Emails & Memos. Improved productivity by 15%. Show less

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  CTS College of Business & Computer Science Ltd

  Jun 2014 - now

  Lecturer

  Accredited training institution: undergraduate & post-graduate programmes, partnered with 4 international (UK) awarding bodies.Manages and lectures for a 6-week Payroll and Taxation Management Programme, 6 cycles per year.• Designed and developed a new programme: Payroll and Taxation Management Programme. • Teaches 8 classes/month, average student intake >30 per class. Prepares 12 lesson plans, 6 ‘mock’ exams and 1 final exam annually. Grades >180 exams per year. Provides career guidance.• Provides one-on-one coaching to less academically inclined students, assists by developing study plans with goals and timelines, and monitoring.• In March 2020 re-designed 12 lesson plans to facilitate online learning. Increased accessibility resulted in 15% increase in sales. Show less

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  Institute of Business and Administration Company Limited

  Jul 2015 - Mar 2023

  Manager, Lecturer

  Private educational institution offering 12 short development courses in Accounting and Business Administration.Assist in the supervison of 6 staff members, trains >30 students/month in Computer & Peachtree, Customer Service, Accounting & Administrative Assistant, Telephone Etiquette and Supervisory Management.• Designed and developed 3 new courses: Accounting Payroll and Taxation, Administrative Assistant and Supervisory Management. • Teaches 10 cycles/year, average student intake >10 per class. • Prepares 20 lesson plans, 3 ‘mock’ exams and 1 final exam annually. Grades >100 exams per year. • Provides career guidance and resume guidance to students.• Provides one-on-one coaching to less academically inclined students, assists by developing study plans with goals and timelines, and monitoring.• Achieved an overall 90% student satisfaction rating based on the Institution student evaluation reports. • Annual average student pass rate is 80% of the cycle.• Review the following statutory payments and taxes: Health Surcharge, National Insurance Scheme (NIS), Business Levy and Green Fund. Collaborates with external Accountant to prepare Annual Returns, Corporation Tax and Financial Statements.• Developed 4 HR letters and form templates: Employee Offer Letter, Job Letters, Leave Form• Prepared 6 job descriptions for Administrative positions • Developed 3 Student Letters. Letter of Enrolment, Confirmation and Student Embassy Letters• Assisted management with HSE training in 2016, 2017 and 2019 for 6 employees.• Researched and implemented a new telephone plan in 2016, secured 5% reduction in expenses.• 2015 to 2019 developed a successful partnership with Multi-Sector Skills Training (MuST) to train 6 students/year in administrative and accounting procedures and processes. Conducted recruitment, selection and monthly performance appraisals.• Supervised maintenance and repairs of office machinery and equipment (laptops, copiers etc.) including A/C units. Show less

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  Red Deer Polytechnic

  Jul 2024 - Dec 2024

  Exam Preparation: Set up exam venues, arranged materials, and ensured the proper functioning of equipment and seating arrangements as per exam regulations.Candidate Verification: Verified candidate identification and attendance to ensure compliance with exam protocols.Exam Supervision: Monitored candidates during exams to ensure adherence to rules, prevent academic misconduct, and maintain a quiet and controlled environment.Instruction Delivery: Provided clear instructions to candidates regarding exam procedures and addressed any queries professionally.Incident Management: Reported and documented any irregularities or violations observed during the exam, following organizational policies.Time Management: Ensured that exams started and ended promptly, keeping track of time and issuing reminders as required. Show less Recruitment and Talent Acquisition:Managed the end-to-end recruitment cycle, including job postings, applicant screening, skills assessment creation, shortlisting candidates, conducting interviews, making hiring decisions, preparing employment contracts, and overseeing the onboarding process.Training and Development:Delivered hands-on training to filing clerks, guiding them through organizational filing procedures and timesheet processes to ensure accuracy and compliance.HR Metrics and ReportingCollaborated with the Senior HR Advisor on an onboarding improvement project, conducting focus group interviews and preparing detailed reports to enhance onboarding strategies.HRIS Management:Maintained and updated HR data within the Banner system, including contract agreements, employee training records, and performance evaluations.Disability Process Management:Designed and documented short-term and long-term disability processes using MS Visio, ensuring clear and efficient workflows.Job Fair Participation:Represented the organization at a job fair with the HR Generalist, evaluating its potential return on investment and recommending future participation.Open House Coordination:Contributed to the planning and execution of the RDP Open House Day, collaborating with the team to promote organizational engagement and visibility. Show less Team Supervision - Supervised shift operations and team members, ensuring adherence to organizational procedures and compliance standards.Customer Service - Conducted program surveys by calling past and current RDP students, collecting feedback to support institutional improvements.Reporting and Communication - Maintained open communication with the supervisor, submitting daily performance updates and reports on issues encountered during shifts.Troubleshooting/Problem Solving - Provided technical support to team members, resolving issues promptly to maintain workflow efficiency.Scheduling and Appointments - Organized and managed survey call-back schedules, coordinating appointments to ensure timely follow-ups. Show less

  • Division of Student Success - Exam Invigilator

    Nov 2024 - Dec 2024

  • People and Culture - HRM Practicum Student

    Oct 2024 - Nov 2024

  • Institutional Research - Telephone Interviewer II

    Sept 2024 - Oct 2024

  • People and Culture - Administrative Assistant (Casual)

    Jul 2024 - Sept 2024