Daniel Houlder

Experience

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  BG Group

  Jul 2009 - now

  IT Analyst (Petrotech Support)

  Local Network Operations Support November 2014 – Present• Provide First response trouble shooting for network issues• Provide on the ground support for global network team• Facilitate any LAN changes requested by the local helpdeskPetrotech Infrastructure Support January 2012 - Present• Support specialist subsurface equipment – high end workstations and batch processing units• License Management• Server Management• Application Installation and Configuration• Storage/Filer managementIT Helpdesk Analyst June 2009 – December 2011• Provides one-on-one end-user problem resolution over the phone.• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and local-area network access problems.• Performs minor desktop hardware repair for PC computer equipment and peripherals Show less

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  SHELL TRINIDAD AND TOBAGO LIMITED

  Feb 2018 - now

  Technical User Support Specialist