Duncan Heffer

Experience

• 

  IMCD UK Ltd

  Oct 2006 - Sept 2007

  IT Administrator

  • Full technical support and problem resolution covering 150 person office connected to an international network structure. 4 local NT/2003 servers.• Hardware desktop support including ordering of parts• Ordering and purchase of new hardware (PCs, laptops etc)• Liaising with Parent company in Netherlands.• Communicating with staff at all levels from temps to senior managers. • Systems administration – defining, maintaining and deleting user accounts• Maintaining e-mail accounts (Lotus Notes)• Managing system backups and data storage • Network infrastructure management Show less

• 

  Affiliate Window

  Mar 2009 - Mar 2017

  Furthering my Sys Admin roll working closely with our support partners migrating from PBX/Araya BCM450 to a SIP/Skype for Business phone telephone enabled setup. Initial setup and management of Affiliate Window new London office security system. Several fully managed office moves. 2nd line helpdesk with a move towards backup management, liaising with cloud backup management providers and doing server management. Also taking a front line roll in the administration of Sage and HR softwares including database & update management. Rolled out follow-me printing throughout the 2 office company using PaperCut & Toshiba MFPs. 1st/2nd line helpdesk, normal AD admin, equipment management, installing software and maintaining phone systems. Also taking on the compliance role for Affiliate Window proving where clients were using adware/Spyware to create fake clicks and drop cookies utilizing php/html code experience. Worked closely with the IT manager to migrate buy.at into the Affiliate Window business.

  • System Administrator

    Apr 2015 - Mar 2017

  • Technical Support Analyst

    Apr 2012 - Apr 2015

  • IT Helpdesk Support Technician

    Mar 2009 - Apr 2012
• 

  Awin Global

  Apr 2015 - now

  Senior System Administrator & UC Specialist with a history of working in the affiliate marketing industry.Current key skills in Universal Communications. Microsoft Office 365, Microsoft Teams, DMARC, Exchange Online, Compliance, Email flow/threat management, PowerShell management, Exclaimer signature management & Polycom/Logitech Teams device provisioning.Responsible for liaising with high end technical partners and company managers to maintain the high-end communication systems through out the 1400+ person workforce based in 15+ offices around the world. Milestone projects include: DMARC rollout; Technical lead for Office refurb; migrating the entire business from Skype for Business to Microsoft Teams; managing the Global Rebrand from ZANOX/Affiliate Window into Awin for all Internal IT services; Enterprise voice roll out across Global offices; Key System Admin roll in the move from 2 seperate Skype for Business systems (Affiliate Window & ZANOX) into a 4 pool multi-site and telephony enabled Skype for Business system including Skype for Business Online. Also a key technical roll in the Affiliate Window Office365 tenant migration into parent company ZANOX Office365 tenant.Started as 1st line helpdesk and rose through the company to Senior System Administrator & UC Specialist. Show less

  • Senior System Administrator & UC Specialist

    May 2022 - now

  • System Administrator

    Apr 2015 - May 2022