Samuel Spatara

Experience

• 

  AnswersMedia

  May 2015 - Aug 2015

  Production Intern

  • Reported directly to Director of Integrated Production • Supervised by Senior Digital Producer• Drafted and edited social media and Twitter posts during pre-launch and launch of major film for the Chicago History Museum (The Great Chicago Adventure)• Follow Twitter feed posts and responses for a 4 week ongoing launch and open exhibit campaign• Assisted with copywriting for promotional marketing material • Research subject matter, industry and target audience • Research articles and information related to the subject matter to include in web and blog posts • Worked with the Senior Digital Producer on Culinary You content edits and integration of content for culinary content editors and technical development team• Assist with video content production duties when necessary Show less

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  Omobono

  Jul 2015 - Aug 2015

  Summer Intern

  - Worked as part of a pitch team to review and curate the current performance of one of the world’s largest buildings material manufacturer. This information was then used as part of the pitch to illustrate both positives and negatives to their approach to SM. - Helped film interviews of architecture students to gain insight into the buying process and how architects develop brand preference.- Reviewed the careers section of one of the largest organizations in the world from the perspective of a recent graduate and provide feedback on the user experience. - Various administrative duties including assisting with the collation of spreadsheets, helping out other team members with errands and researching latest best practices for some of our biggest clients. Show less

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  SAP Fieldglass

  Jun 2017 - now

  Created and managed product documentation which covers a broad range of functionality for SAP Fieldglass. Specialized in the Statement of Work module and defining its value for customers and partners.Collaborate with SAP Fieldglass SMEs from multiple teams across Product Management, Development, Quality Assurance, and UX to manage the technical implementation of newly added features.Continuously increase SAP Fieldglass expertise by researching and testing product functionality.Interview product specialists and developers to understand customers’ business needs behind upcoming feature enhancements. Craft personalized messaging based on user personas to ensure that customers, partners, and internal users realize the full value of new product capabilities.Update and migrate user guides from an internal only platform to the public-facing SAP Help Portal, ensuring they are ready for direct access by SAP Fieldglass customers and partners.Manage user stories through Jira. Leverage Confluence to conduct research on upcoming application features and their potential impact to new and existing customers. Show less

  • User Assistance Developer

    Jan 2019 - now

  • Application Support Specialist

    Jun 2017 - Dec 2018