Crystal Barnes

Experience

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  Georgia Army National Guard

  Jun 2016 - Jun 2022

  Computer Detection/System Repairer

  • Allocated, maintained, and troubleshooted facility IT communications equipment, costing over $56,500.• Collaborated with leadership monthly to enforce security strategies, suggest ideas for security requirements, and address identified risks.• Set up hardware, establish and configure software and drivers, and establish 4 well-functioning LAN/WAN and other networks.• Respond to over 50 customer support requests per 4-week period.

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  Combined Support Maintenance Shop

  May 2019 - Oct 2020

  Electronics Technician

  • Install, troubleshoot, repair electronic equipment, and perform preventative maintenance on 10 vehicles, 20 radios, IT communication devices, and 88-night vision goggles.• Perform quarterly risk assessments, conduct regulatory compliance reviews, and coordinate investigations of incidents.• Diagnosed malfunctions, conducted tests, and followed 1-3 level-based technical manuals, per piece of equipment to ensure proper functioning of equipment.• Read repair manuals and acted as a liaison between the employer and over 50 other units. Show less

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  Wellstar Health System

  May 2021 - now

  Information Technology Service Desk

  • Provided first-level assistance via inbound/outbound calls (Approximately 20-30 calls per day), analyzed problems, and advised end users with recommendations based on findings.• Utilized the Service Now ticketing system to notate, track, and resolve issues found, resulting in 400-800 tickets per month.• Collaborated with WellStar IT applications staff, consisting of over 33 applications, to collect, analyze, and provide results on several trends.• Trained in the use of VIP Access, Active Directory, Remote, and Wi-Fi.• Conduct risk assessments and investigations based on WellStar policies and procedures every 4 weeks.• Monitored and maintained a virtualized environment using VMware Horizon Client for over 600 computer systems. Show less