Maha Youssef

Experience

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  Sherrying wood school

  Jun 2017 - Aug 2017

  English Teacher

  Volunteering work With Aiesec organization, AIESEC India ( 2017 )English Teacher – Global Volunteer Planning, preparing and delivering lessons. Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions. Checking and assessing pupils’ work. Enjoying adventure and different cultures. Self-dependence and improvement

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  Teleperformance

  May 2018 - Jun 2019

  Telesales Unilever Account Confer with customers by telephone or in person to provide information about products and services. Ask questions to understand customer requirements and close sales. Enter and update customer information in the database. Take and process orders in an accurate manner. Handle grievances to preserve the company’s reputation. Go the extra mile to meet sales quota and facilitate future sales. Keep records of calls and sales and note useful information. Show less

  • Customer Services Agent

    Jul 2018 - Jun 2019

  • Telesales Specialist

    May 2018 - Dec 2018
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  HSBC

  Oct 2018 - Apr 2019

  Financial Advisor

   HSBC GSC ( 2018 – 2019 )Financial Advisor – Collection Department Deal with customers diligently, courteously and professionally while collecting payments. Initiate strategies for collection processes and procedures. Negotiate payment plans. Respond to customers inquiries. Persuade customers diligently to pay past due amounts. Retain customer loyalty while initiating processes for collection of payments. Maintain and update record of customers from whom collections are made. Show less

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  Banque Misr

  Jun 2019 - Jan 2020

  Customer Service Representative

  Gaining knowledge about Banking Sector Field. Welcome customers to obtain information and explain available servicesaccording to their needs

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  Banque Misr

  Jan 2021 - now

  Undertake teller and enquiries duties as required (Cashing Cheques, Depositing Cheques, Internal transfers, Cash withdrawals, Cash Deposits, FX: Purchase/Sale …. etc.) in order to provide excellent customer service at the counter. Deals with large cash Deposits and Withdrawals. Handel all FX transaction for Exchange Companies and Premier Clients. Following up ATM's GL in order to cover cash requests professionally. Perform cash transaction in a timely and accurate manner. Review all reports to ensure proper accounting and proper reconciliation. Giving special attention to the suspicious transactions if any. Covering all audit comments and recommendations.  Meet governance, risk management, controls and compliance requirements. Show less Transfers and Cheques – Retail Overseas (Main Branch) Applying all regulations and standards by receiving/sends Swifts/ACH transfers Securely and accurately. Ensure accuracy and completeness of the information for each transaction through SWIFT. Ensure proper documentations for the purpose of receiving and making payments from and to the customers. Review and confirm details of cash inflows/outflows from external and internal sources to determine accuracy of the amount, value dates, recipient/beneficiary and payment instructions. Review and verify each deal transaction for completeness, accuracy of dates, amount and other receipt and payment instructions. Review accuracy of data bank on all accounts, accounts with correspondence banks, standing payment instructions, address etc. Review and verify confirmation by third party against source documents and reconcile any differences. Files all relevant documents properly. Collecting cheques with all its procedures and Types (Clearing cheques, Swift Cheques, Cheques from other banks..etc) Show less

  • Credit admin

    Jan 2022 - now

  • Bank Teller

    Jun 2021 - Dec 2021

  • Operational Specialist transfers swifts and Cheques

    Jan 2021 - Jun 2021