Deepanjali Thapa

Experience

• 

  Aptara Corp International Private Limited

  Jan 2017 - Jun 2018

  Copyeditor

  Working on the journals and the research papers, applying the right style to it according to five different projects (Oxford University Press, Future Science Group, Wiley, IEEE, and Portland).

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  ByteDance

  May 2019 - Sept 2022

  Partner with different teams within Trust & Safety to identify tooling, policy, or operational gaps, and manage initiatives to develop new solutions, optimize existing processes, improve safety and user's experience. • Support QA and Moderation Teams within different sites and LOBs through data analysis and action plan development • Contribute to improve policies, product, process and provide a better support structure, maintain strong relationships with cross-functional teams. • Conduct risk assessment or identify issues with project implementations and proactively communicate during projects. • Review, draft and propose policy updates and follow the cascading process, ensuring the delivery of updates to all Moderation and QA Teams, involvement in procedure writing & process mapping. • Collaborating with Global Training Team to finalize cases that will be used to train new hires, support HR on interview process, onboarding new hires, support QA and moderation leads with QAs Performance evaluation • Generate and review quality reports & RCAs, policy gap and improvement analysis, Market review report and appeal management. • Deal with high-risk escalations, trendy viral issues and collaborate with relevant teams for smooth handling, provide clarification and alignment on doubtful scenarios. Show less Responsible for monitoring international short video content quality to ensure community ecological security. - Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in Bangladesh market - Provide QA reports to Supervisor - Enhance moderation policy - Work closely with local Operations and Safety teams - Participate in the development of quality inspection standards and continuously optimize the process and system platform - Help build scalable and effective labelling processes - Conduct root cause data analysis and provide key actions to improve processes - Produce structured feedback, support and supervision, and acting as a trusted point of contact for external stakeholders Show less

  • Market Specialist

    Aug 2021 - Sept 2022

  • Quality Analyst

    May 2019 - Jul 2021
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  CRDN of Peterborough, Belleville, and Kingston

  Dec 2022 - Apr 2023

  Project Control Coordinator