Justin Puder

Experience

• 

  Best Buy

  Sept 2014 - May 2017

  Computer Specialist

  - Guided customers to hardware and software addressing unique needs.- Coordinated with internal departments to develop custom actionable computer solutions. - Provided hands-on examples and maintained a clean computer showroom.

• 

  Momentum Bmw Ltd

  Aug 2017 - Nov 2018

  Automotive Service Advisor

  - Started warranty claims, coordinating with Warranty Inspectors, Insurance Adjusters, and after-market warranty organizations as needed to manage accounts.- Liaised with Service Technicians and Parts Department to maximize efficiency and smooth operations.- Highest customer satisfaction scores within the department throughout employment.

• 

  Dillon's Automotive

  Jan 2019 - Sept 2019

  Automotive Service Advisor

  - Sent and reviewed customer surveys and responses for potential areas of improvement.- Liaised with Technicians to source customer vehicle parts.- Managed part vendors, including dealerships and after-market parts companies; sourced parts with a focus on quality and profit margins.- Reduced inventory cost and level requirements through parts use tracking.

• 

  Tesla

  Nov 2019 - May 2021

  Automotive Service Advisor

  - Piloted and oversaw quick drop-off program development; recorded, analyzed, and provided feedback to strengthen systems operations for management. contributed to regional Service Center implementation.- Developed and recommended innovative solutions, including a comprehensive redesign of service drive and flow of customers to strengthen the overall customer experience.

• 

  Katy ISD

  Aug 2021 - Oct 2021

  Field Engineer

  Supported over 300 end users, Used BMC Footprints to manage service tickets and resolve numerous issues. Troubleshooted various problems with projectors, printers, SMART Boards and SMART Panels. Set up various workstations and deployed images through PXE boot. Worked with management on projects and school retrofits.

• 

  TeamLogicIT

  Oct 2021 - May 2022

  Senior IT Technician

  Managed and supported fifteen clients with approximately 200 end users. Specialized in migrating clients to Azure Active Directory and setting up new network infrastructures for SOHO. Troubleshooted hardware and network issues and ran low voltage cables. Created and hosted Virtual Machines with Azure Active Directory. Created and deployed VPN's utilizing Open VPN and through Ubiquity.

• 

  CenterPoint Energy

  May 2022 - Jul 2022

  Help Desk Specialist Tier III

  Currently supporting over 1,000 end users using the Service Now ticketing system and Cisco Finesse. Troubleshooting various software inquires utilizing Active Directory. Providing support for basic print server, SAP, network, Virtual machines, hardware and end user requests. In addition, providing desktop support when needed, setting up workstations, re imaging computers via PXE boot and physical repairs on hardware.

• 

  Ellucian

  Jul 2022 - now

  As the Director of Technology Operations, I lead and drive strategic planning, development, and implementation efforts for all IT systems, infrastructure, and services, ensuring alignment with organizational goals and objectives. I oversee a team of skilled IT professionals, providing leadership, guidance, and mentorship to foster high performance and professional growth in line with departmental and company objectives.My role encompasses meticulous oversight of IT systems administration and maintenance, including network infrastructure, servers, security systems, and telecommunications. I excel in budget management, forecasting expenditures, negotiating with vendors, and optimizing resources to achieve maximum cost-effectiveness and operational efficiency.I am dedicated to implementing and upholding IT policies, procedures, and best practices to ensure compliance with regulatory requirements, uphold data security standards, and meet industry benchmarks. I have successfully spearheaded major IT projects, overseeing system upgrades, migrations, and deployments to ensure timely delivery, budget adherence, and top-notch quality.My leadership extends beyond project management to cultivating a culture of continuous improvement, innovation, and collaboration within the IT department. I prioritize teamwork, knowledge sharing, and professional development initiatives to drive collective success. Furthermore, I serve as a key liaison, representing the IT department in cross-functional meetings, project teams, and executive leadership discussions. I effectively communicate IT strategies, priorities, and initiatives to stakeholders across all organizational levels, ensuring alignment and buy-in. Show less Managed IT support for 4,000 end users via ServiceNow, with expertise in account creation using Active Directory Manager Plus and seamless synchronization with Azure and AD. Proficient in scripting for Exchange server to synchronize email domains with AD user accounts. Skilled in assigning permissions and groups within AD, as well as organizing student data by Organizational Units (OUs).Served as an administrator for Exchange, Office 365, AD, Azure, FortiClient VPN, 8x8 soft phone, and Zoom. Experienced in setting up network license managers for AutoCAD, MATLAB, and SolidWorks. Proficient in Mac management with JAMF. Collaborate with network team on general troubleshooting and possess experience with PeopleSoft.Played a key role in hiring 4 contract-to-hire technicians and lead a team of 4 student workers. Show less

  • Director of Technology Operations

    Oct 2023 - now

  • IT Manager

    Nov 2022 - Dec 2023

  • Senior IT Technician

    Jul 2022 - Nov 2022