Adam Kurschat

Experience

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  Best Buy

  Jan 2001 - Feb 2006

  Supervisor of the department- MECP certified installer- Custom installs on vehicles- Offered custom installs on boats at the local Marina Worked in the mobile electronics install bay installing various mobile electronics and was among one of the first Best Buy Stores to offer custom installation.

  • Supervisor Mobile Electronics

    Nov 2004 - Feb 2006

  • MECP Certified Installer

    Jan 2001 - Nov 2004
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  United Airlines

  Jun 2001 - Aug 2001

  Intern.

  During this Internship I created a safety program for their maintenance facility that serviced Boeing 747s and 777s.The program dealt with the intranet at OAK and safety signs and materials I designed to serve as reminders of the many hazards of working in the large maintenance facility.

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  Galpin Autosports

  Feb 2006 - Jul 2006

  Custom Mobile Electronics Installer/Fabricator

  Provided customized fabrication and installation of Mobile Electronics for Galpin Autosports.I provided installs on Season 4 of MTV's "Pimp My Ride" and created unimaginable vehicles from scratch.

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  N Genius Solutions (NGSI)

  Aug 2007 - Jan 2008

  Home automation Installer

  Pre-wired homes for audio systems and security.Installed theater systems in homes and businesses.Installed home automation systems.

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  Apple Retail

  Jan 2008 - Dec 2012

  Mac Genius

  Troubleshooting, diagnosing, and resolving Mac hardware and software issues Providing end-user support for hardware, software, and networking problemsHardware repairs on all Mac desktops and portable computers/devices.Communicating technical concepts with customers is a specialty as I have been told I am proficient at disarming technology based anxiety with my approach.Coach peers on technical details and especially on the interpersonal skills required for the Genius role.Regularly have among the highest customer satisfaction scores on the team for several years.Some feedback from customers:- "Comment: Adam was extremely helpful, courteous and knowledgeable in figuring out the problem with my laptop!!!"- "Comment:  was great! Very knowledgeable, efficient, and friendly. He recommended a further step I could take but was not pushy at all."- "Comment:   is a true Genius. extraordinary intuitive concern, problem solving, outcomes, and toolsfor the future. Please tell his boss' boss I said so."- "Comment: The Genius bar is wonderful. The person who helped me was very kind and competent and very tolerant of my ignorance concerning computers. He was very efficient in solving my problem while at the same time explaining to me very simply and clearly what he was doing and why."- "Comment: Adam should be commended. I have never ever had customer service as great as Adam in any situation. went above and beyond to understand my concerns. I'm totally greatful for his superior knowledge. It was truely a pleasure and lucky was the person who assisted me. It puts me in awe for the professionalism he maintained over my situation. I can only imagine the type of person Adam is outside of Apple. This was the best experience I ever had with anyone. I hope he gets recognition for his exemplary service. Thank him from me. I will the next time I pass by." Show less

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  The iO Theater

  Jan 2012 - Jul 2014

  Stage Manager

  Run Lights and Sound for Student 5B Shows every sunday night. Additionally I run lights and sound for "Carl And The Passions & Virgin Daiquiri" on Wednesday evenings. I also do tech for shorter running shows like Jason Chin's "Saturday Saturday" and various productions in the theatre, as well as a significant amount of filming improvised sets. Here are just a few...http://www.adamrk.com/main/UWHO.html

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  Braintree

  Dec 2012 - Nov 2013

  Customer Support

  Problem solving, and educating merchants about the nuances of payment processing, making account changes, handling escalated issues, working with our banking partners, managing an internal knowledge base, helping customers integrate with our API, and anything else that comes up. It is not about reading scripts and canned responses, nor is it comprised solely of technical tasks. I solve problems and help people.

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  Clayco

  Jan 2014 - Jan 2015

  Systems Engineer

  • Utilize JAMF's Casper Suite for Mac Management.• Provide support (installation, configuration, upgrades, problem – resolution, etc.) in aheterogeneous networked environment for Apple and Microsoft hardware, software,and mobile devices.• Support Help Desk productivity, and the IT infrastructure, by updating documentation,producing reports, and escalating recurring issues with management.• Provide customer-focused, high quality desktop support in enterprise setting usingstrong interpersonal and customer service skills.• Interact and communicate with peers and users in a professional manner, whileworking both independently and in a team setting. Show less

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  The iO Theater

  Jul 2016 - Feb 2020

  Technical Director / Manager

  Schedule four theaters to have Tech/Stage managers for 42 shows per week.Train Techs on Running Lights, Sound Boards, and making informed light pulls.Encouraging communication and establishing consistency in the tech role.Ensuring talent exists in the booth so that the light pulls are based on improv experience and knowledge of the work. Managing the Apple Computers in the building and developing creative solutions for inefficiencies. Ensuring all lights and sound function properly as well as customizing events with technology requests. I film performances, as well as manage streaming content to the Internet with video systems installed in each theatre. Show less

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  Freelance

  Dec 2021 - now

  Film Production Assistant