Scott Delman

Experience

• 

  RadioShack

  Sept 2003 - Aug 2011

  Sales Associate

  • Identify and repair PC hardware and software issues• Consistently outperformed all other sales associates in both gross revenue per shift and average revenue per hour• Performed software and security updates on store system computers by implementing and maintaining POS terminals• Leverage AT&T, Sprint, T-Mobile, and Verizon carrier software to activate cellular telephones

• 

  Broward

  Aug 2009 - now

  Technical Consultant

  • Identify and repair PC and notebook problems resulting in fully operational systems; most repairs diagnosed and completed in under one hour• Set up and install home offices; configure wireless networks, printing devices, and demonstrate operational use• Increase customer productivity with dual monitor solution including installation and configuration• Optimize customer workstations by recommending and installing software updates and subsequent configuration, including Windows, MAC OS, and Linux Show less

• 

  AOD Software - Answers On Demand

  Sept 2011 - Dec 2013

  IT Support Specialist

  • Adhered to HIPPA compliance while providing comprehensive application support by utilizing RDP Services• Maintained the Microsoft Active Directory by creating accounts, setting user policies and allocating permissions• Maintained hardware asset control of inventory as well as deployed new desktop and laptop devices to end-users with applications accommodating specific user job responsibilities within the accounting, marketing, POS, POC, QA, and administration departments. • Performed support, upgrades, migrations, management of servers and infrastructure modifications within a 120 user facility that included Windows Server NT, 2000, 2003, 2008, 2008R2, and 2012 • Configured and maintained VOIP phones, servers, switches, and routers Show less

• 

  Sinclair Inc.

  Dec 2013 - now

  • Collaborate with COO and VP along with Department Heads to educate and ensure that newly implemented software functions as expected resulting in a cleaner on-air product• Plan and coordinate installation and implementation of production control equipment and automation services to be used in production and on-air services• Create and manage inventory and asset control standards for all IT and broadcast equipment• Provide technical support to end-users, maintain automation servers, troubleshoot Ross and Grass Valley software, and implement new equipment into the automation workflow Show less • Performed maintenance and troubleshoot a wide range of broadcast equipment• Performed end user IT training by providing education and precise documentation to overcome common issues• Provided support in the management of Servers, Network Security, and Network Services that includes Windows 2003, 2008, 2008R2, 2012, 2012 R2, 2016, Red Hat, Symantec Antivirus , Cisco , and Juniper Products• Utilized knowledge of PC and Mac hardware and software to support on-site installing, servicing, and repairing workstations within a 150 user facility that includes Windows XP, Vista, 7, 8, 10, Ubutnu, and macOS• Created and maintained the onsite ticketing software which created a system of accountability and a direct flow of communication between engineers and the end users Show less

  • IT Manager

    May 2016 - now

  • IT Engineer

    Dec 2013 - May 2016