Deep Enrich
Gregorio Quintero
Network Installer
253 followers
Prague, Czechia
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About me
Senior Technical Specialist at Tietoevry Create.
Education
El Centro de Formación CICE en Madrid (España)
2014 - 2015Professional Game Development. Game and Interactive Media DesignGame Design & Development, Project Workflow.
Universidad de Alcalá
2015 - 2016Computer engineering Computer Science
Universidad Simon Bolivar
2012 - 2013Computer Science 8Activities and Societies: Debate Team. Computer Sciences
Experience
Telefonica
Jul 2015 - Dec 2015Network InstallerClient Network Installation & Troubleshooting, Customer support.
Self-employed
Jan 2017 - Mar 2018Freelance TranslatorTeam Vision Information & Technology S.A.
Mar 2017 - Feb 2018Genesys IT (L1)Genesys L1 Technical support specialist
Team Vision
Mar 2018 - Jul 2019Genesys L2 ConsultantIncident resolution, support and design of solutions and customizations as per client's needs for Genesys, Avaya, NICE and SAP tools focused on Contact Center Environments.
NTT Ltd.
Aug 2019 - Nov 2023Remote Support Engineer (L2) - Genesys
Tietoevry
Dec 2023 - nowSenior Technical Specialist
Licenses & Certifications
- View certificate
Genesys Engage on-premises: E-Services Certification
GenesysMar 2023
- View certificate
Genesys Engage on-premises: Inbound Voice Certification
GenesysApr 2023 - View certificate
Genesys Engage on-premises: Platform SDK Certification
GenesysMar 2023 - View certificate
Genesys Engage on-premises: CIM Troubleshooting Certification
GenesysMar 2023 - View certificate
Microsoft Certified: Azure AI Engineer Associate
MicrosoftDec 2022
Languages
- enEnglish
- spSpanish
- geGerman
- poPortuguese
- czCzech
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