Ritwik Mukesh

Experience

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  Admerit

  Mar 2018 - Feb 2019

  Computer Lab Assistant

  • Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.• Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.• Provided technical support to company staff, resolving varied issues across internal and external applications.• Boosted hardware to maximise capacity and functionality and avoid service disruptions.• Arranged computers, routers and printer for designated personnel to establish productive well-equipped workstation.• Configured software and functions following specifications to optimise operations.• Provided software and equipment demonstrations to orient users in navigating process.• Monitored local network to streamline power and functionality. Show less

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  Moonlight Buildtech Private Limited

  Jan 2020 - Jun 2021

  Inside Sales Associate

  • Represent our company's products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs• Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics• Generate leads and build relationships planning and organizing daily work schedule to call on existing or potential sales outlets• Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field• Increased customer satisfaction by offering friendly, helpful and informative customer service.• Made high volume of sales calls per day exceeding company outbound call targets.• Recorded details from customer communications on CRM. Show less

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  Flipkart

  Jul 2021 - Dec 2021

  System Engineer

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.• Install, configure, and maintain hardware and software components of systems.• Develop and implement deployment plans for new systems and updates.• Enable faster and smarter business processes and employee productivity.• Research and evaluate emerging technologies, hardware, and software.• Monitor system performance, identify bottlenecks, and optimize efficiency.• Perform routine maintenance tasks, such as updates, patches, and backups.• Troubleshoot and resolve technical issues and outages.• Work closely with cross-functional teams, including developers, network engineers, and project managers.• Communicate technical concepts effectively to non-technical stakeholders.• Provide technical guidance and support to team members Show less