Shari Sally

Experience

• 

  US Navy

  Jun 1999 - Jun 2007

  Information Systems Technician

  • Supervised the availability and maintenance of all satellite communications; High Frequency, Very High Frequency, Ultra High Frequency, Super High Frequency, and Extremely High Frequency communications. • Responsible for Automated Digital Network System; Digital Wide band Transmission System and Tactical Switching System. • Responsible for the scheduling and setup for Video teleconferences. Experienced with various cryptographic equipment. Knowledgeable with T-1 connections on-board United States Navy ships. • Technical Control Supervisor; Qualified in all watch stations for radioman on-board United States Naval Amphibious Assault Ships, as well as, United States Naval Nuclear Powered Aircraft Carriers.• Video teleconferencing; Automated Digital Network System; Microsoft word and Excel. Show less

• 

  Time Warner Cable

  Jan 2008 - Apr 2015

  • Design and facilitate regional training programs for employees in, leadership development, product knowledge, sales, and technical skills.• Partnered with leadership and training leaders to ensure training delivery meets the needs of the department and that training is delivered when necessary.• Created an adult learning culture by customizing an 8 week new employee training program encompassing active training, classroom facilitation, blogging, job aids and on-the-job application.• Collaborate with regional training, to ensure all training materials are up to date to provide consistency across departments• Project Manager for Diversity and Inclusion Council Wellness Committee which engaged employees in community involvement and healthier lifestyles. Show less

  • Customer Care Facilitator

    May 2009 - Apr 2015

  • Customer Care Specialist

    Jan 2008 - May 2009
• 

  CareSource

  Aug 2015 - Oct 2021

  Facilitated and curated interpersonal content, programs, business knowledge and organizational system tools. Evaluated corporate solutions for impact on production outcomes. Drove team performance.• Closed identified organizational gaps by assisting with development and implementation of programs and business knowledge.• Mentored leaders and subject matter experts regarding department tools and training platforms.• Identified knowledge, skills gaps and regulatory needs to drive performance change by consulting using needs assessment.• Developed educational toolkits to support new hire development, collaborating with client groups.• Facilitated and evaluated courses on various topics including communication skills, customer service, constructive feedback, working in teams and emotional intelligence. Show less Delivered cross-functional new hire technical systems and onboarding for client groups. Conducted corporate-wide systems training classes. Assisted with new course development. Maintained CareSource University course catalog and other communication tools.• Facilitated and evaluated courses on various topics including communication skills, customer service, constructive feedback, working in teams and emotional intelligence.• Responsible for all classroom environment aspects including preparation, delivery and outcomes.• Developed evaluation process to determine program effectiveness and employee proficiency.• Researched and analyzed managed care practices across business lines to stay current on trends. • Researched developments in training and organizational effectiveness. Show less Delivered cross-functional new hire technical systems and onboarding for client groups. Assisted with new course development. Conducted corporate-wide systems training classes.• Developed evaluation process to determine program effectiveness and employee proficiency.• Attended client staff meetings to gain client issue knowledge and recommend training solutions.• Researched and analyzed managed care practices to stay current with trends.• Maintained CareSource University course catalog and other communication tools.• Researched developments in the fields of training and organizational effectiveness. Show less

  • Talent Development Partner

    Mar 2021 - Oct 2021

  • Market Learning Partner

    Jul 2017 - Mar 2021

  • Talent Development Consultant/Associate Talent Development Consultant

    Aug 2015 - Jul 2017
• 

  MPF Federal LLC

  Jan 2023 - now

  Senior Succession Planner

  FDA-Center for Food Safety and Applied Nutrition (CFSAN)