Sourab Patil

Experience

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  Kcodec

  Feb 2014 - Aug 2016

  Business Analyst
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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Mar 2017 - Dec 2017

  Customer Service Associate
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  KMP TASTE LIMITED

  Jan 2018 - Dec 2018

  Jr. Business Analyst

  1) Planned inventory network model to recognise any holes in the request arrangement of items2) Supported sales with CRM and key account management3) Ordered management including handling customer queries/ issue resolution, stock holding review and forecasting4) Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change5) Prepare and co-ordinate business activities to support large implementations6) Ensure business is operationally ready to support the target operating model7) Supporting Testing with reviewing scripts, triaging defects and assisting with test queries Show less

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  Ladbrokes Coral

  Dec 2018 - Apr 2019

  Customer Service Manager

  Deliver outstanding customer service.Always urging safer gambling.Process customer transactions including cash handling.Help demonstrate our betting terminals and gaming machines to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.

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  Kcodec

  Sept 2020 - Oct 2022

  Information Technology Support Engineer

  Duties include:▪ Providing technical support, advice, and assistance on technical, hardware and software problems with internal systems and external customer queries▪ Maintaining internal systems and aid in the deployment of new technology/software projects▪ Configuration of servers and end user devices to the specification of the client▪ Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments▪ Extensive support on Windows 10 and O365 in an enterprise environment▪ Use of ServiceNow ticketing and management tool▪ SCCM and security patching. Show less