David Gallegos

Experience

• 

  University of Texas at El Paso

  Sept 2012 - Jan 2015

  M.A. Teaching Assistant/Adjunct Professor

  Taught first-year writing courses, conducted consultation sessions and tutored students at the University Writing Center and was involved in development of the first-year writing curriculum .

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  Miner Athlete Academic Center (University of Texas at El Paso)

  Jun 2014 - Sept 2014

  Tutor II

  Tutored student athletes on a variety of subjects, including English, History, Political science, Sociology, Speech, and the various UNIV courses offered at UTEP.

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  Cisco

  Feb 2015 - Feb 2016

  LiveDesk Agent

  Schedule and monitor teleconference meetings for supported clients, troubleshoot and fix potential issues before and during scheduled meetings, and communicate effectively with other teams to provide customers with top-notch video conference support services.

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  LawSudo

  Jan 2016 - now

  Writing Consultant

  Develop custom websites for attorneys and law firms, including generating content, writing and updating blogs, and maintaining sites from the front-end and back-end in order to keep up with advancements in the rapid-changing technology and architecture in web development.

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  Facebook

  Dec 2016 - May 2018

  E-Commerce Analyst

  Manually review content to ensure that it is compliant with all company policies. Support inbound emails from customers regarding Pages and Commerce product requests. Identify trends in content in order to help develop automation and refine policy. Meet daily assigned review volume while maintaining high accuracy.

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  Apex Systems

  May 2018 - May 2019

  Technical Writer

  • Use applications such as Confluence, Keynote, and other content creation tools to produce documentation, presentations, and other types of training materials for global internal audiences.• Coordinate with teams, subject matter experts, and other key stakeholders to document key elements of various projects, including overviews, processes/workflows, requirements, etc.• Regularly update existing documentation in a way that ensures ongoing use by the intended audiences.• Play an active role in long-term documentation and project planning discussions. Show less

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  Accenture

  May 2019 - now

  General / Technical Writer Manager - Global Business - gTech Users and Products | Google

  Oversee day-to-day operations of a team of over 150 technical writers for a global tech giant. Ensure quality/timeliness expectations are met with 400+ individual projects on a quarterly basis. Monitor team performance and report on metrics to higher ups on the client side of the operation. Train, coach, and help onboard new team members thorough constant roster expansion. Maintain and update all standard operating procedures and enforce company policies in all vendor/client interactions. Organize teamwide trainings and coordinate meetings/syncs between key stakeholders. Listen to client and team member feedback and resolve conflicts/address issues. Actively seek to mitigate or resolve any concerns. Show less