David Gallegos

David Gallegos

M.A. Teaching Assistant/Adjunct Professor

Followers of David Gallegos231 followers
location of David GallegosAustin, Texas, United States

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  • Timeline

  • About me

    Manager - Technical Writing

  • Education

    • University of Texas at El Paso

      2009 - 2014
      Master of Arts in Rhetoric and Writing Rhetoric and Composition/Writing Studies
    • The University of Texas at El Paso

      2012 - 2015
      Master of Arts (MA) Rhetoric and Composition/Writing Studies+Technical and Professional Writing Certificate Program
  • Experience

    • University of Texas at El Paso

      Sept 2012 - Jan 2015
      M.A. Teaching Assistant/Adjunct Professor

      Taught first-year writing courses, conducted consultation sessions and tutored students at the University Writing Center and was involved in development of the first-year writing curriculum .

    • Miner Athlete Academic Center (University of Texas at El Paso)

      Jun 2014 - Sept 2014
      Tutor II

      Tutored student athletes on a variety of subjects, including English, History, Political science, Sociology, Speech, and the various UNIV courses offered at UTEP.

    • Cisco

      Feb 2015 - Feb 2016
      LiveDesk Agent

      Schedule and monitor teleconference meetings for supported clients, troubleshoot and fix potential issues before and during scheduled meetings, and communicate effectively with other teams to provide customers with top-notch video conference support services.

    • LawSudo

      Jan 2016 - now
      Writing Consultant

      Develop custom websites for attorneys and law firms, including generating content, writing and updating blogs, and maintaining sites from the front-end and back-end in order to keep up with advancements in the rapid-changing technology and architecture in web development.

    • Facebook

      Dec 2016 - May 2018
      E-Commerce Analyst

      Manually review content to ensure that it is compliant with all company policies. Support inbound emails from customers regarding Pages and Commerce product requests. Identify trends in content in order to help develop automation and refine policy. Meet daily assigned review volume while maintaining high accuracy.

    • Apex Systems

      May 2018 - May 2019
      Technical Writer

      • Use applications such as Confluence, Keynote, and other content creation tools to produce documentation, presentations, and other types of training materials for global internal audiences.• Coordinate with teams, subject matter experts, and other key stakeholders to document key elements of various projects, including overviews, processes/workflows, requirements, etc.• Regularly update existing documentation in a way that ensures ongoing use by the intended audiences.• Play an active role in long-term documentation and project planning discussions. Show less

    • Accenture

      May 2019 - now
      General / Technical Writer Manager - Global Business - gTech Users and Products | Google

      Oversee day-to-day operations of a team of over 150 technical writers for a global tech giant. Ensure quality/timeliness expectations are met with 400+ individual projects on a quarterly basis. Monitor team performance and report on metrics to higher ups on the client side of the operation. Train, coach, and help onboard new team members thorough constant roster expansion. Maintain and update all standard operating procedures and enforce company policies in all vendor/client interactions. Organize teamwide trainings and coordinate meetings/syncs between key stakeholders. Listen to client and team member feedback and resolve conflicts/address issues. Actively seek to mitigate or resolve any concerns. Show less

  • Licenses & Certifications

    • Technical and Professional Writing Certificate

      The University of Texas at El Paso
      Dec 2014
      View certificate certificate