Mohammad Ibrahim

Experience

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  Tourism, Sharm El Shikh,Egypt

  Oct 2012 - Oct 2014

  Receptionist

  Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Deliver excellent customer service, at all times. Maintains security by following procedures; monitoring logbook. Deal with all inquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services. Always adhere to all company policies and procedures and licensing laws. Carry out instructions given by the management team and head office. Show less

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  Majid Al Futtaim

  Oct 2014 - Aug 2017

  Customer Service Representative

  Read all emails for Update, Pull Out Knowledge Base, Pull out Website for Update, Pull Out All Templates for Calls, Provide information and email about General Inquiries, Provide Information for Promo and Offers, Provide Information on Vouchers / Airmiles/ Screensavers, Call Back Customer - (as needed-update customer for information or as per customer request), Coordination with the Cinemas for urgent issues, Check acitivities done on their Checklist - Daily/ Weekly / Monthly, Fun Tasks Activity. Show less

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  Prime Healthcare Group LLC

  Nov 2017 - Apr 2019

  Front Office Executive

  • Welcome and greet all patients and visitors, in person or over the phones.• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.• Keep the reception area clean and organized.• Register new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.• Respond to patients, prospective patients, and visitor inquiries in a courteous manner.• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Show less

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  Adam Vital Healthcare Group

  Apr 2019 - Oct 2019

  Patient Administrator

  • Registration, Billing, Appointments, Coordination, Admission, Discharge.• Emails, Handle phone calls.• Coordinate international patients.• Issues invoice by entering service data; calculating charges; mailing invoices.• Admit patient after review admission list, payment, deposit.

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  American Hospital Dubai

  Dec 2019 - Jun 2021

  Patient Relation Executive

  Welcome and greet all patients and visitors, in person or over the phones.• Coordinate surgeries, pre and post operation visits between patients and hospital. • Training new staff on work policies and procedure.• Translate medical conditions from patients to doctors.• Register new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.•Promote services and products.•Provides information in response to queries about the Hospital's services, and handles and resolves patient complaints•Manages and schedules doctors' appointments via the Hospital Information System •Directs patients and visitors to appropriate areas in the Hospital.•Handles telephone calls and messages; assists callers by providing necessary information about the hospital.•Generates timely and accurate bills, receipts and refunds.•Collects cash, updates patients' accounts, and manages all relevant billing processes.•Attends to all formalities regarding admission and discharge of in-patients .•Checks for limits, if any, for corporate clients and also for covered/ uncovered treatments .•Checks for eligibility and pre-authorization of specific treatments whenever require. Show less

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  Volvo Cars

  Sept 2021 - Apr 2023

  Guest Relations / Sales Officer

  Meet and greet clients.Customer qualification.Explain product specifications and features.Doing test drive and product demonstration.Administrate paper work in the showroom.coordinator between different departments.

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  Arabian Automobiles Co. LLC

  May 2023 - now

  Sales Consultant - Nissan

  • Sell the services and solutions that the company/manufacturer offers.• Maintain and grow a strong client base • Find new business opportunities and maintain a healthy pipeline for future deals. • Respond to new and current client base regarding complaints and service enquiries. • Be a “brand ambassador” that represents the company’s brand and values.