Zoe Hurst

Experience

• 

  Millers Building Plastics Ltd

  Jan 1993 - Apr 1998

  Administration Assistant

  • Reception First point of contact, representing company on all incoming calls dealing with all customer queries• Invoicing Responsible for invoicing customer’s order when their jobs were completed• Payments Processing customer payments and ensuring receipts were sent promptly • Quotes and Guarantees’ Production of customer quotes after sales team visits, also sent out product guarantees’ relating to each completed job • Petty Cash Responsible for the office’s Petty cash, keeping all receipts and ensuring amounts balanced • Administration All admin relating to confirming customer request for Sales visit. Responsible for making appointments and keeping work diaries for sales team updated. Ensure all office filing done on a daily basis • Supplier Orders Place order with Suppliers and monitor stock levels • Company Vehicles Responsible for making sure all company vehicles had valid MOT and Tax disc’s and completing all appropriate paperwork Show less

• 

  Threshers Off Licence

  Apr 1998 - Sept 2008

  Manager

  ● ManagerFor the last 2 years of my employment I was promoted to Manager, in addition covered the Manager’s role for other sites as required ● Responsible for all site administration Log all weekly sales targets, input staff hours for payroll purposes, banking, stock control sheets etc ● High level of customer service Provided a good service anticipating customer needs and responding to all enquires ● Achieving set weekly targets By up selling wines and advising on current promotions, proactively looking for ways to maximize revenue ● Wine Tasting Events/PromotionsSet up and organized wine tastings by inviting local businesses and advertising locally ● Up to date market and product knowledge Making sure all new wines and special offers were promoted correctly Show less

• 

  Bartlett Mitchell

  Sept 2008 - Apr 2012

  General Assistant

  ● Providing excellent customer service Always ready to respond and go the extra mile to meet customer’s needs, dealing with difficult situations in a proactive way• Managing customer eventsSet up rooms for functions and ensure all food and beverage requirements are met, looking for ways to increase revenue by offering additional services● Display optimisationOrganized according to latest marketing rules in eye catching and customer friendly way● Product/Stock managementPlacing orders and ensuring stock is replaced on a regular basis ● Managing deliveriesReceiving and checking quantities match items ordered and all sell by dates are correct ● Managing other staff membersResponsible for induction and training of new staff in addition to a supervisory role while manager’s on holiday Show less

• 

  Tech Direct Recruitment Ltd

  Apr 2012 - Aug 2013

  Recruitment Administrator/Payroll Coordinator

  • Company Secretary• Accounts management, dealing with all account enquires and ensuring all account activities are correctly processed• Paying all Company bills• Leading Payroll team, ensuring paperwork is processed in line with deadlines ensuring paperwork is processed correctly• Processing all wage payments and dealing with any payroll issues• Sending out all contracts and pay information to new clients and contractors, helping contractors complete all paperwork• Responsible for responding to holiday queries and processing accrued holiday for both contractors and Tech Direct staff• Updating HR database with starters/leavers/contractual changes • Completing reference requests • Assisting with recruitment admin, including CV tracking, vacancy advertising, interview scheduling and agency liaison • Welcome all visitors and ensure they follow the correct registration procedures • Dealing with all incoming sales calls • Getting 5 years security references for all contractors• Answering calls and directing calls to the right division • Uploading and correcting CV’s to make sure they are professional enough to be put forward to clients• Dealing with post both in and out Show less

• 

  Global FSE

  Aug 2013 - Jan 2014

  Sales Coordinator

  • Processing sales orders and issuing quotations• Working in partnership with the salesmen out on the road doing admin etc• Answering incoming calls, dealing with the enquiries on both product and delivery side• Meeting deadlines and keeping customers informed of updates• Sourcing stock alternatives for customers to meet requirements• Keeping up to date on all products

• 

  Tech Direct Recruitment Ltd

  Jan 2014 - Apr 2014

  Human Resources & Payroll Coordinator

  • Accounts management, dealing with all account enquires and ensuring all account activities are correctly processed• Paying all Company bills• Leading Payroll team, ensuring paperwork is processed in line with deadlines ensuring paperwork is processed correctly• Processing all wage payments and dealing with any payroll issues• Sending out all contracts and pay information to new clients and contractors, helping contractors complete all paperwork• Responsible for responding to holiday queries and processing accrued holiday for both contractors and Tech Direct staff• Updating HR database with starters/leavers/contractual changes• Completing reference requests• Assisting with recruitment admin, including CV tracking, vacancy advertising, interview scheduling and agency liaison• Welcome all visitors and ensure they follow the correct registration procedures• Dealing with all incoming sales calls• Getting 5 years security references for all contractors• Answering calls and directing calls to the right division• Uploading and correcting CV’s to make sure they are professional enough to be put forward to clients• Dealing with post both in and out Show less

• 

  Hemmersbach

  May 2014 - now

  Focal point for all operational issues relevant to the account / project throughout 28 countries. Ensuring that the transition and the delivery of services to customers is done in accordance with the Service Level AgreementsEnsure that actions carried out by team members that fall outside of the strategic business plan are corrected.Ownership of escalated issues and manage to reach a successful conclusion, ensuring clear communication throughout the company, to the customer and the Management Team. Identify revenue generating opportunities whilst increasing service delivery levels to the customer.Support cost effective delivery of the business.Ensure all tickets are met within SLA.Manage all onsite engineers.Drive productivity.Main point of contact for all customer interactions with in region EMEA Show less • Ensure appropriate logs/databases exist to capture HR and finance data and ensure that these are kept up to date on the internal HR system• Process payroll on Sage payroll system ensuring all overtime, on call, uplift and salary deductions are calculated correctly and input onto Sage• Enter all starters and leavers via Sage payroll and process on real time via HMRC• Implementing central HR initiatives• Ad hoc correspondence typing, form creation• Manage the Pensions process on a monthly basis including payments to providers and forecast for payment• Administer changes to Pensions and Healthcare policies for employees• Collate fuel information and manually calculate private fuel deductions if needed• Record received invoices daily, query discrepancies with providers and ensure invoices are approved for payment and routed in to the internal accounting tool• Collation, authorisation gathering & processing invoices• Monitor ledgers to ensure correct entries before ledger closes• Copy and scan all invoices and provide to relevant parties • Filing invoices (manually and electronically) Show less

  • EMEA Lead Service Delivery Manager

    Jan 2022 - now

  • Service Delivery Manager

    Oct 2017 - Dec 2021

  • Payroll Team Lead (UK, Ireland & South Africa)

    Apr 2016 - Sept 2017

  • Human Resources & Finance Administrator

    May 2014 - Apr 2016