Mia Shapiro

Experience

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  The Country Club - Chestnut Hill, MA

  Jun 2008 - Aug 2012

  Lifeguard, Swim Instructor, Swim Team Coach

  Keeping the pool safe and eforcing pool rulesCoaching the swim team through the summerLeading the summer camp swim programPrivate lessons

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  Planned Parenthood League of Massachusetts

  Nov 2008 - Jan 2010

  Waiting Room Escort, Administrative Intern

  escorted patients to and from the waiting room during construction. After construction was complete, I continued to work directly with patients in the waiting room. I also took on administrative duties such as making phone calls and sending information packages to communities in need to health education resources.

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  Barnard College

  Sept 2011 - May 2014

  Barnard Writing Fellow

  The Barnard Writing Center's philosophy maintains that every writer should have a reader; therefore, my job was not to edit and critique, but rather to read and provide guidance to students in writing their own papers and developing their own ideas. I worked one-on-one with students, as well as in seminar settings.

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  Columbia/Barnard Hillel

  Sept 2012 - May 2013

  Peer Network Engagement Intern

  As an Engagement Intern at the Columbia/Barnard Hillel, my primary job was to reach out to unaffiliated students on campus and introduce them to Jewish life on campus and its many benefits. In addition to attending weekly meetings with other interns and supervisor, I met one-on-one with other students to learn about their interests in the Jewish community and otherwise and help them find a place to get involved. I also planned many events throughout the year, ranging from intimate shabbat dinners to a highly attended Spoken Word event about Judaism and body image. Show less

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  UJA-Federation of New York

  Jun 2013 - Aug 2013

  Editorial Intern

  As an editorial intern at UJA-Federation, I had many responsibilities. First and foremast, I performed all steps of writing an article for the website and newsletter, beginning from making calls and collecting quotes, to editing my final work and publishing it online. I also managed projects that ranged from collecting information for a grant report, researching styles and ideas for the annual report, and assisting in social media projects on Twitter and Facebook.

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  NYC Department of Education

  Sept 2013 - Jan 2014

  Student Teacher at the James Baldwin School

  As a student teacher at the James Baldwin School in NYC, I co-taught and independently taught a high school English class called "Frankenstein and the Western Literary Tradition. I also co-advised 15 students within the school with academic, social and emotional support.

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  NYC Department of Education

  Jul 2014 - Sept 2017

  ELA and Special Education Teacher at the Urban Assembly Unison School (13K412)

  As an ELA/Sped teacher, I co-taught 3 sections of integrated classrooms and designed a curriculum to meet the needs of diverse learners. I also managed and revised Individual Education Plans (IEPs) for all SpEd students. As the 6th-grade Team Lead, I facilitated weekly meetings with our small team of teachers to collaborate on students supports and other grade-wide initiativesFinally, as the Instructional Lead for the Resilient Scholars Program, I implemented and evaluated an SEL-focused curriculum and program for the entire school, using Restorative Practices combined with other evidence-based resources. Show less

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  Center for Supportive Schools

  Sept 2017 - Jul 2021

  Community School Director

  -Manage the day-to-day operations of the Community School partnership between a Title I school in Brooklyn and CSS, including facilitating data-centered meetings and teams, overseeing mentoring programs, implementing curriculum, and contributing to the writing of the Comprehensive Education Plan. - Supervise a team of two community school staff members through weekly 1:1s and collaborative meetings. -Run the strategic budgeting process for the Community School Grant of $400,000-Implement and support partnerships with external organizations and technology systems for the entire school community of 500+ students, parents, and community members, resulting in year-after-year increased in daily attendance and graduation rates. Show less

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  Wonderschool

  Jul 2021 - Jul 2024

  I manage and coach a team of six program managers in recruiting, training, and coaching over 1000 customers to establish and sustain their childcare businesses and join the Wonderschool Marketplace. I partner closely with our sales and account management team to secure renewals and expansions, leveraging data and strategic relationships to help grow account revenue by over 200%. I oversaw a book of business with a cumulative ARR exceeding $6 million and over 1,000 individual users, ensuring consistent client satisfaction, retention, and revenue growth. I oversaw the successful implementation and ongoing engagement of the company's first White Label Search contract and developed a self-serve onboarding system that could be implemented at scale. I created onboarding resources for early childcare providers when they join the platform and collect product feedback and data-driven insights through a tight feedback loop with our users and Product/Engineering team. I collaborated with the customer success team to build and implement CRM systems to support our network partners.

  • Senior Manager, Provider Growth and Training

    Jul 2023 - Jul 2024

  • Account Manager

    Jan 2023 - Jul 2023

  • Technical Onboarder

    Jul 2021 - Jan 2023
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  ParentSquare

  Jul 2024 - now

  Manager, Implementation