Michelle Maciel

Experience

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  Mabe

  Jan 2002 - Jul 2009

  •Coordination and follow up on saving and optimization projects for Information Technology area using Six Sigma methodology.•“Z6” National Award for the Project “Security enhancement for 25 Web sites for the Americas Mabe Portal”•Advisor for the Six Sigma Methodology for 30 Green and Yellow Belts•Savings of $190,000 USD yearly for the Commercial Strategy of Income Tax•Savings of $180,000 USD yearly for the reduction of printing costs•Savings of $136,000 USD yearly for the reduction of telephone expense in 2007•Implementation of Lean Manufacturing 7S´s in Mabe Headquarter offices•Training in 7S´s for up to 200 employees in Mabe Headquarter offices•Statistical Analysis of processes to track improvement and time reduction•Time reduction on Six Sigma Projects completion from 1 year to 8 months Show less • Implementation of the Project “Continental Web Portal” of 23 web sites and corporate portal.• Content standardization of the products in public pages for 9 brands in Mexico and Latin America• Terminology standardization among countries.• Coordination and functional design of the web site jointly with the vendor.• Process standardization in Latin America of product information generation• Database and Web application design for product information creation and maintenance• 80% mistake reduction in product information entry• 80% time reduction to get product information Show less

  • Six Sigma Black Belt

    Feb 2006 - Jul 2009

  • Web Content Administrator

    Jan 2002 - Jan 2006
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  ING

  Nov 2009 - Jun 2011

  Regional PMO for Latin America

  •Project portfolio administration for Information Technology initiatives in Latin America related to global objective to separate Insurance business from Bank.•Latin America Project portfolio inventory for Operations and Information Technology•Project documentation design for regional projects in Latin America.•Project Status reports for Latin America CIO’s (Colombia, Chile, Peru, Mexico and Uruguay).•Communication of lessons learned among countries to improve projects execution•Information gathering for Latin America in to comply with ING Group requests which headquarters is located in Amsterdam•Project management for business growth initiative which objective was to obtain a regulator’s license to operate investment funds.•Project management for new product introduction initiative to create a set of financial product focused on a base of the pyramid market segment. Show less

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  AXA Seguros México

  Jul 2011 - Apr 2014

  Senior Program Manager

  •Bancassurance program implementation for strategic portfolio transfer involving two lines of business: Motor and Property & Casualty. Program became a top priority for the company and has a transversal impact across business areas in both companies Bank and Insurance.•Motor program implementation to deliver a strategic tool innovating among Insurance companies. Project implementation allowed Marketing to release a massive media campaign.•Change, Risks and Budget management for each project within the program up to $5,000,000 USD•Process design for programs & projects formal closure •Advice on methodology and project management tools •Executive reporting for Steering Committee meetings with Top Management •Project status reports regarding progress, budget and scope for local and regional Project Management Offices in Mexico and Spain respectively •Organization of project events and plenary sessions including logistics and planning. Show less

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  TYCO FIRE & SECURITY MEXICO

  Sept 2014 - Mar 2017

  Project Manager Sr. – IT Shared Services Center – LATAM

  • Implementation of transformation program to create a Shared Services Center located in Mexico which process financial services for Argentina, Colombia, Uruguay, Chile and Costa Rica• Office IT services set up for Shared Services Center• Accounts payable process automation through a global standard solution cloud based for Argentina, Colombia, Uruguay and Mexico• Reports issuance for Americas project office and local top management• Information technology team coordination for Latin America project execution• Project portfolio management through a web based tool Show less

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  Johnson Controls Inc.

  Mar 2017 - Nov 2017

  Global Applications Transition Lead

  Ensure projects and enhancements transition between Build (implementation team) and Run (operations team) Provide Operations team with required documentation from Build team so post Go Live support can be grantedStatus update and follow up for Transition activities on Global cloud based tool JIRACommunication bridge for Compliance and Disaster Recovery

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  Cisco

  Nov 2017 - now

  Global Operations Senior Program Manager

  Last 4 years administered 4 broad projects internally, annual duration, across time zones with Strategic Portfolio impact. • Lead Kaizen events to streamline process for line of business. • Document and map the operational workflow for an IT and Network Global Company for the technical support area and its interactions with different business areas. • Workflow consultancy for strategic projects on internal innovation in tools and user interfaces creation for operations area. • Active consultancy for several projects in terms of design workflows for current and future operation • External consultants financial administration and onboarding. Show less