Tholo Tsime

Tholo Tsime

Technical support technician

Followers of Tholo Tsime329 followers
location of Tholo TsimeCity of Johannesburg, Gauteng, South Africa

Connect with Tholo Tsime to Send Message

Connect

Connect with Tholo Tsime to Send Message

Connect
  • Timeline

  • About me

    Service Delivery Manager at Echo Service Provider (Echo)

  • Education

    • Milpark Business School

      -
      MDP Business Administration and Management, General
    • Pink Elephant

      -
      ITIL Intermediates

      Service OperationsService StrategyContinual Service Improvement

    • Quintica

      -
      ITIL Foundations IT Service Management
    • Task Academy

      -
      National Matric Certificate
    • University of South Africa/Universiteit van Suid-Afrika

      -
      Bachelor of Commerce - BCom Business Administration and Management, General
  • Experience

    • Merchants

      Jan 2004 - Jan 2005
      Technical support technician
    • MWEB

      Jan 2006 - Jun 2012
      Support Team Manager
    • Internet Solutions

      Jun 2012 - Nov 2019

      Service Manager to Wholesale Clients

      • Service Manager - Wholesale

        Mar 2017 - Nov 2019
      • Wholesale Assurance manager

        May 2016 - Mar 2017
      • Tier 2 Engineering Manager

        Jan 2014 - May 2016
      • Service Desk Manager

        Jun 2012 - Jan 2014
    • Echo Service Provider (Echo)

      Nov 2019 - now
      Service Delivery Manager
  • Licenses & Certifications

    • Anti-corruption

      Compliance Online
      Oct 2024
    • POPIA for Everyone!

      Compliance Online
      Oct 2024
    • Fortinet Certified Associate Cybersecurity

      Fortinet
      Jul 2024
      View certificate certificate
    • Fortinet Certified Fundamentals Cybersecurity

      Fortinet
      Jun 2024
      View certificate certificate