Claude Henderson

Experience

• 

  Inox Leisure Ltd

  Mar 2002 - Aug 2004

  Security supervisor

  I joined Inox Leisure Ltd at inception of its Pune property and was responsible for ensuring security of personnel and property while managing a team of 25 guards. Ensured areas were allocated and duties were defined for security guards before shift starts. Trained all employees on security measures and conducted periodic drills.

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  Ritz Carlton Hotel Group

  Sept 2004 - Dec 2011

  During this tenure, I was trained on handling crisis situations and conducting emergency evacuation drills.I was also designated as the Department trainer and nominated for 5 Star Employee Award in 2005 and 2006.

  • Supervisor – Loss Prevention

    Jan 2010 - Dec 2011

  • Loss Prevention Officer

    Sept 2004 - Dec 2009
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  The Ritz-Carlton Hotel group, L.L.C.

  Jan 2011 - Dec 2011

  Life & Safety Supervisor

  As part of the Ritz Carlton group, I have played a stellar role in ensuring security of guests and property in the hotel premise. My eye for detail and vigilant attitude enabled me to observe guests and footage from surveillance systems to identify risks and take immediate action. I hold the distinction of implementing various SOPs to minimize loss due to threats and disturbances. A key part of my role was to supervise working of teams and equip them with knowledge and skills to adhere to safety procedures. I also mentored them on doing their work in a customer focused manner. During this tenure, I was trained on handling crisis situations and conducting emergency evacuation drills.I was also designated as the Department trainer and nominated for 5 Star Employee Award in 2005 and 2006. Show less

• 

  Amanora town centre

  Feb 2012 - Nov 2012

  Assistant manager - Security

  Management of daily security, Safety and parking operations.

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  Seasons Mall ( Magarpatta Retial Private Limited )

  Nov 2012 - Jan 2023

  Senior Manager - Security & Safety

  I joined Seasons Mall at its inception phase. During this period, I significantly contributed in implementing and testing the security systems and equipment before the mall became operational. Worked closely with the mall management to identify, purchase and ensure installation of fire and safety equipment including smoke detectors, fire sprinklers, FACP manual call points, fire man phones, PA system etc. Conducted audits to assess operational efficiency of systems installed identify snag points and implement corrective action. I also was instrumental in planning the three floor parking. Responsible for purchase of parking equipment and defining parking procedures including bay parking, route movement, signage’s etc.In my current role, I am spearheading and managing security operations to ensure protection of property, assets, and people. With a team of 4 Security Officers, 5 Security Supervisors, 87 Guards, 2 Parking Supervisors, 6 Parking Cashiers and 31 Parking Wardens, I deftly manage security and parking operations. Define and implement standard operating procures to enhance operational efficiency and emergency preparedness. Formulate and implement necessary systems and processes for crisis management and evacuation. Periodically conduct audits to assess efficiency of security measures and implement correction action plans if required. I am also responsible for seamless planning and execution of VIP security. A key part of my role is to recruit, train and develop the team on security procedures and emergency preparedness. Ensured team interacts with guests in a cordial manner. Show less

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  Seasons Mall ( Magarpatta Retail Private Limited )

  Nov 2012 - Jan 2019

  Senior Manager - Security & fire safety

  Got promoted to operations manager from January 2019

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  MAGARPATTA RETAIL PRIVATE LIMITED

  Nov 2012 - Jan 2024

  Operations Manager

  Promoted to operations manager in charge of Security and safety, Parking, customer service and House keeping.