Jeffrey Rivet

Experience

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  Asia Security Group

  Jun 2001 - May 2009

  Security Guard

  • Provided property-wide security as well as safety and customer service for guests

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  Caribou Coffee

  Oct 2004 - Dec 2006

  Barista

  • Responsible for upholding Caribou Coffee’s high standard of customer service by assisting guests with their beverage and food orders

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  Best Buy

  Aug 2007 - Nov 2007

  Customer Experience Specialist

  • Served as a brand ambassador by providing world-class product knowledge and customer service

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  Anchorage School District

  Jul 2009 - Jul 2010

  School Bus Driver

  • Operated a passenger bus to transport Anchorage School District students along a designated route

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  Gray Media - KTUU Channel 2 News

  Aug 2010 - Sept 2016

  Digital Manager

  ● Studied analytic measurement reports to direct online placement of keywords for 85% more visibility● Developed competitive strategy of 50 new online marketing campaigns a year● Styled UX/UI with a focus on story thumbnail graphics and interactive infographics which increased average time on website by 2 minutes● Troubleshot website and software issues to provide better experience for 9 out of 10 users● Photographed people, places and events for news stories.

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  Alta Resources

  Sept 2016 - Jan 2017

  Data Entry / Customer Service Representative

  ● Used phone, chat, email and help desk tickets to address the needs of customers● Helped facilitate, analyze & resolve customer issues ● Provided product support, solutions & additional product information● Entered data into database to record conversions with each customer

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  Beasley Media Group

  Nov 2016 - Mar 2018

  Digital Content Manager

  ● Confirmed daily that all websites, apps, and social media were updated and refreshed● Managed analytic measurement reports and strategy and optimized website exposure by 17% in a month● Designed digital advertisements and promotional art to increase brand recognition in 8 out of 10 viewers● Trained and evaluated 15 local staff on digital participation with a focus on content strategy

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  Moorings Park

  Mar 2018 - Aug 2019

  Web Developer, Designer, Tech Support and Social Media Manager

  ● Spearheaded digital content management on website to develop positive user experiences ● Partnered with marketing team in monthly meetings to pioneer emerging technologies● Increased website traffic by 53% by improving the user experience ● Provided customer service to residents with tech support issues and increased their computer usage by 70%

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  IndraSoft, Inc. An ECS Company

  Oct 2019 - Jul 2020

  Fingerprint Scanner / Data Entry

  ● Operated fingerprint reader/document imaging equipment and created electronic files● Entered fingerprint data into computer software● Provided excellent customer service to internal and external customers

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  NonPublic Educational Services Inc.

  Oct 2019 - Jul 2022

  Web Master

  ● Updated and maintained the Missouri Title I website by posting classwork, education resource pages, and ensured regulatory compliance● Increased customer base by 22% due to user experiences with classwork and education resources● Tracked and reported average monthly and average annual website page views for analyses

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  University of Missouri-Saint Louis

  Jul 2020 - now

  Website Manager

  ● Create university websites with a focus on server configuration to optimize visibility● Design content by collaborating with multimedia staff to represent university brand● Maintain hyperlink placement communicating monthly alongside faculty and graduate students● Optimize smartphone device experience for over 15,000 students ● Implement monthly CMS and Photoshop training for faculty and graduate students to achieve website update goals for university● Organize digital asset library and increase volume by photographing students, places and events. Retouch digital images when needed Show less