Dr. Pradeep Sharma X-BT ,WIPRO,PMP®,BITS Pilani, IIM R, PhD

Experience

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  AKSHAMAALA SOLUTIONS PRIVATE LIMITED

  Jun 2009 - Jun 2010

  Project Engineer-operations

   Understanding of the client requirements for the entire project,  Functional specifications for the project, development & Implements of plan. Preparation of module wise test cases using requirement documents. Liaise with developers, business analysts, and user representatives in application design and document reviews, Handles the creation of generic databases for the client. Providing backend support to the Client through telephone and e-mail Onsite support for the client which includes virus removal, data security, hardware troubleshooting, and networking includes Planning and Site Survey. Preparing Design Documentation, Equipment Installation, Commissioning and Performing Acceptance test of EPBX, Hosted/Virtual IVR. Handle Field part of projects independently managing my installation team and coordinates with the Customer and our Projects Group Heads and Plan my Activities to achieve my Targets As per or before Schedule with quality Work. Creation and Preparation of MIS Report on Daily Basis. Show less

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  Nutek India Ltd

  Aug 2010 - Apr 2011

  Project Engineer

   Fault intimation to field engineers within 10 minutes & escalation according to Defined procedure and follow up for the fault restoration with O&M (Operation and Maintenance) Engineers and CTL. Analysis with data to provide DMS (Decision Making System) for Management. Coordinating with Engineer, CTL and BSS Manager to make best network. Escalation & follow up of the critical faults in the network as per predefined escalation matrix. Create TT and take action within SLA. Prioritize hardware faults to meet customer demands within the required time frame along with analysis, solution and reports of the same. Providing the entire technical Fault’s & solutions to all FM’s which occur into the BTS. Keeping record of Preventive Measures followed at every site to minimize Network outages and its documentation. Testing of all system and external alarms and there termination to OMC. Show less

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  TSG Global Services Pvt Ltd

  Apr 2011 - Apr 2013

  Project management

  Working on M-2000, MOS-5100, MOS-7100 Tools  Corrective Maintenance (centralized routines) Liaises with subcontractors and 3rd parties to resolve faults Liaises with other service providers regarding network outages Supports end-end support, coordination and control of assigned Trouble Tickets Supports Major service outage investigations and follow up Ensures planned outages are carried out/rolled back in maintenance window Ensures Operator Customer Care is fully updated for service affecting outages. Monitoring and surveillance of all types of alarms. Handling of all Trouble Tickets and responding to them within defined SLA timelines. Health checks of RNC platforms. Trouble-shooting and resolution of customer complaints. Planning and co-ordination of all planned activities on platforms. Preparation of Various reports like Outage Reports, Fluctuation report.  Preparation of Active Alarm Tracker on Shift Basis. Show less

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  Wipro

  Apr 2013 - May 2017

  Manager Project Management

  Key Responsibilities: Succesfully roll out/Digitalisation from old ALPM software to banking products like Finacle applications across all PSB branches.  Responsible for Network Roll out at new branches and ATMs ( Approx. 900 Branches) Transformation of Legacy Internet Banking to Digital Internet banking applications.  Transformation of Old Mobile banking to Digital Mobile Banking applications. Succesfully Integration of UPI at Data Center level / Head office Succesfully Set up of Data Recovery Center. Successfully Integration of NPCI to PSB IT head office.  Responsible for Audit of the deliveries. Responsible for C- level Interfaces with Government Officials.  Ensuring delivery according to project timelines in order to ensure revenue recognition according to forecast. Actively Participating in providing implementation plans which include project schedules, project plans, communications documents, follow-up memo’s, etc. Responsible for documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Production Support team. Work closely with solution architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities. Maintaining the Milestones with respect to Network roll out at branches.  Responsible for vendor management which includes bandwidth payments, hardware payments and other financials. Publishing Weekly and Monthly Reporting to relevant stakeholders. Proper analysis of Incidents across all domains and then taking proper decisions in order to drill down. Need to track Incidents & Service Requests. Set up NOC at Punjab and Sindh Bank and Involved in Recruitment interviews of NOC & HD team. Maintain Operational Manual and employing standardized methodologies/ processes &ensuring that the team is well trained in processes. Responsible for DC-DR Drill activity to be completed within predefined time. Show less

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  BT Group

  May 2017 - Aug 2021

  Project Manager

  Role : Project Management Programme-01: Branch Link Implementation, Transitions & Transformations ( 400Sites) Transformations of legacy links to MPLS links. Transitions of services from other operators on behalf of Customer then Transform to BT platform.  End to End delivery of the AVIS Links from planning till closure in 16 countries.  Responsible for setting up of links at AVIS New Acquisitions.  Perform Risk Management to minimize project risks Coordinate internal resources and third parties/vendors for the flawless execution of projects. Responsible for Audit of the deliveries through PMO and Audit team.  Ensure that all projects are delivered on-time, within scope and within budget. Working closely with Onshore BT UK programme teams to ensure the project meets business needs. Ensure resource availability and allocation. Perform other related duties as assigned Measure project performance using appropriate tools and techniques. Develop a detailed project plan to monitor and track progress. Manage the relationship with the client and all stakeholders. Create and maintain comprehensive project documentation. Raising Change requests related to T&T and managing up to approval.  Develop spreadsheets, diagrams and process maps to document needs. Preparing run book as per need. Client : RBS, UKRole : WAN Digital Transformations Programme-02 : Branch Link Transitions & Transformations Key Responsibilities: Transformations of BT links (Approx. 280) from 2 Mbps to 10 Mbps.  Transition of Branch Wifi Links (Approx. 200) from Vodafone to BT Platform. Raising Change requests related to T&T and managing up to approval.  Liaises with different stakeholders. Leading migration night activity up till closure. Creating Engineering guides for each branch to be use during migration. Responsible for AIS (Acceptance into service) for each service. Show less

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  AppSquadz

  Sept 2021 - Dec 2021

  Cloud (AWS) Programs & Global Alliances Manager

  # Responsible for End to End Cloud (AWS) Programs Delivery Projects. # Responsible for Software developments Programs Delivery. #Responsible for Global Strategic Alliances. #Responsible for Overall Growth of Accounts.# Responsible for People Management. # Part of Pre-Sales, Re-Sales Activities.

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  NTT DATA, Inc.

  Dec 2021 - now

  Role : Programs Management ( Governance & Delivery)Accounts : Multiples ( Coca-Cola, PwC, IMF, Duke Energy, Brookfield, Johnson & Controls, Owens & Minor, National Academy of Science (NAS) ) , Achilles. (Many more)Projects : Infra ( NaaS, SDWAN, Palo Alto, Cloud, Cisco, Aruba, others),Consulting, Fixed, T&M, Managed services ProjectsTeam Size : 22 – 160 + across globe ( Includes Vendor Team) Responsibilities - Demonstrated success in overseeing comprehensive program management, encompassing governance, delivery, reporting, steering committee sessions, project finances, stakeholder relations, customer contentment, NPS rating, team member achievements, approvals, as well as risk and problem resolution. Show less

  • Principal Client Project Manager (Program Manager-Technical Services )

    Apr 2023 - now

  • Senior Client Project Manager (Technical Services)

    Dec 2021 - Apr 2023