Mohamad Ibrahim Alkliny

Experience

• 

  Golden Tours and Tavel Limited

  Feb 2003 - Jan 2007

  Sales Supervisor

  Manage retail staff, including cashiers and people working on the floor.Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Formulate pricing policies.Determine daily coupons.Ensure pricing is correct.Work on store displays.Attend trade shows to identify new products and services.

• 

  Mövenpick Hotels & Resorts

  Apr 2007 - Mar 2009

  Customer Service Representative

  Handle complain and mange the staff

• 

  Papa John's International

  Apr 2009 - Jul 2014

  Call Center Supervisor

  - mange a team of call center agents - plans. prepares. and devises work schedules. according to budgets and workloads- train and instructs employees-handle a customers complains - keep track of attendance ,daily statistics , paid time off ,sick time , etc.- preparing a report and sending for the manger

• 

  A'amal Holding COMPANY (DIET CARE -CAFE BAZZ- DUKAN BURGER- ALKHADIWAI)

  Jul 2014 - Jan 2020

  Manage the facilities and the agents, making sure that the resources are used properly and responsibly, create plans for the development and the improvement of the staff, and ensure targets are met by coordinating with clients and the call center staff. My responsibilities were - Manging call center,s agents performance.- Plan and prepare the daily , weekly and monthly work schedule to be according to the preset budget and workload forcasting.- Train and instructs employees.- Handle customers complaints - Keep tracking of daily attendance ,daily statistics , paid time off ,sick leaves , etc.- Prepare the daily and monthly a reports and provide it to the management on time.

  • Call Center Manager

    Oct 2018 - Jan 2020

  • Call Center Supervisor

    Jul 2014 - Oct 2018
• 

  A'amal Holding Co.

  Jan 2020 - now

  Contact center and customer service manager