Ahmed Sadek

Experience

• 

  TAWASOL Ltd.

  Jun 2014 - Oct 2014

  Summer Intern
• 

  TAWASOL Ltd.

  Jul 2016 - Dec 2018

  Technical Support Specialist/Project Manager Assistant

  ••• Technical Support Specialist/Project Al Bustan Village (Olayan Financing Company)Monitored network and systems performance, taking proactive measures to improve efficiency.Provided technical support and troubleshooting for hardware and software issues.Assisted the Project Manager in daily project coordination and documentation.

• 

  Saudi Entertainment Ventures | SEVEN

  Jan 2019 - now

  Information Technology Senior Associate - Systems Admin, ITIL® | Aruba® | ACCADigital ScopeParticipated in a successfully launch and management of various technologyproducts, aligning them with guest requirements and strategic business goals. I have collaborated withcross-functional teams, such as marketing, development, and design, to Formulating effective technologystrategies and roadmaps. By participating in a comprehensive market research and competitor analysis andidentified opportunities for IT assets and product enhancements.Utilizing Agile development processes, including sprint planning, backlog grooming, and sprint reviews, I have providedan intuitive and user-friendly product experience, continuously leveraging analytics and data to measure productperformance, identify areas for improvement, and make data-informed decisions.As the main point of contact for the business inquiries, feedback, and support related to digitalManaged the availability of all IT equipment and infrastructure through continuous improvement.Installed and configured software and computer systems, troubleshooting and resolving technical issues.Provided technical support and guidance to users, resolving problems promptly.Collaborated with the IT team and vendors to implement new solutions and applications.Conducted regular IT equipment and processes audits to ensure compliance and optimal performance.I helped prepare the annual ICT budget requirements and procurement activities.••Managing Active Directory, System Center••Microsoft 365 Administrator••Have done a complete Migration from Microsoft Exchange to Microsoft 365. Show less

  • Digital Product Management

    Nov 2023 - now

  • Information Technology Senior Associate ITIL® Aruba® ACCA at Saudi Entertainment Ventures

    Jan 2019 - Apr 2024