Robert Petrella

Experience

• 

  Sesame Place Philadelphia

  Apr 2019 - now

  • Oversee 50+ ambassadors in the daily operations of the Guest Arrival department at a large children’s theme park • Interview and train ambassadors for multiple departmental positions to ensure effective operation of all guest-facing areas• Complete performance evaluations, monthly audits, and corrective actions to optimize ambassador performance and communicate areas of strength and areas for improvement Managed a group of up to 15 team members in different areas of the department, ensured compliance with park policy, and collaborated with department manager to formulate plans and strategy for the day-to-day operations of the park. Assisted guests inside the park's Welcome Center, responding to guests' inquires and solving any issues that arise in order to ensure the highest level of guest satisfaction, as well as enrolling guests with disabilities into the park's Ride Accessibility Program. Assisted guests at the park's Guest Relations Windows, selling and printing admission products for guests including daily tickets and season passes, as well as assisting with park reservations and general inquires about admission products. Assisted with front-gate entry procedures such as scanning tickets at the front-gate turnstiles, collecting parking fees at the parking tollbooths, and administering guest satisfaction surveys in collaboration with peers in order to ensure the highest level of guest satisfaction.

  • Supervisor, Guest Arrival

    May 2022 - now

  • Assistant Supervisor, Guest Arrival

    Jun 2021 - May 2022

  • Guest Ambassador

    Mar 2020 - Jun 2021

  • Guest Arrival Host II

    Jun 2019 - Mar 2020

  • Guest Arrival Host

    Apr 2019 - Jun 2019
• 

  Resnick Academic Support Center

  Jan 2022 - May 2023

  Peer Tutor

  • Facilitated weekly tutoring sessions for 6 student-athletes each semester in subjects including macroeconomics and calculus at a large urban university• Reviewed classwork and practice problems with students to identify areas where elaboration of content or further guidance is needed• Instructed students on additional exercises in course textbook or class problem sets to ensure focus on areas of difficulty and guarantee continuation of learning outside of sessions

• 

  Gamma Iota Sigma, Sigma Chapter

  Apr 2022 - now

  • Executive Vice President

    May 2024 - now

  • Vice President of Membership

    May 2023 - May 2024

  • Director of Membership

    Apr 2022 - May 2023
• 

  Old Republic Specialty Insurance Underwriters

  May 2023 - Aug 2023

  Actuarial Intern

  • Analyze losses from declined accounts to determine loss development and compare losses to those from covered accounts • Review loss listings to ensure losses are grouped by occurrence and allocated to an accurate line of business• Eliminate over 40 hours of work per month by automating company processes such as data entry and claim reports

• 

  Independence Blue Cross

  Jun 2024 - Aug 2024

  Actuarial Intern