Rafik Fanous

Experience

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  Compu.net

  Aug 2000 - Jun 2004

  Web Development Deputy Manager

  In my roles as Web Development Deputy Manager and Administrator, I managed the end-to-end development and design of websites, with a particular focus on Travel Management Systems (TMS), and played a key role in designing and maintaining databases to ensure seamless data flow. My responsibilities extended to providing comprehensive system support for travel industry clients, enhancing their operational efficiency through custom web applications. Additionally, I was responsible for designing, installing, and supporting Local Area Networks (LAN) for a range of clients, including high-profile companies like Mercedes-Benz, South-Saini Travel, and Gazal Hotel Sharm. My work involved the setup, troubleshooting, and ongoing technical support of network infrastructures, ensuring seamless IT operations and resolving hardware and software issues to maintain optimal performance.A few of my key achievements:▪ Improved the Travel Management System (TMS), optimizing the booking process and streamlining backend support, resulting in increased customer satisfaction and faster service delivery.▪ Successfully designed and implemented LAN networks for major clients, leading to significant improvements in operational efficiency and system performance across their IT environments.▪ Streamlined the network installation process for several clients, reducing the average deployment time by 20%, which resulted in faster service rollout and improved client satisfaction. Show less

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  Escapade Travel

  Jul 2001 - Mar 2002

  Electronic Data Processing Deputy Manager

  As the Electronic Data Processing Deputy Manager, I administered the company's network and database systems, ensuring the reliability and integrity of their travel agent software. I provided technical support and handled database management tasks, enhancing the company's data-driven operations and improving service delivery for its clients.A few of my key achievements:▪ Optimized the company’s database systems, significantly improving data accuracy and reducing downtime, which led to better business operations and customer service Show less

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  Egyptian Automotive and Electric Co

  Jun 2004 - now

  IT Manager

  As the IT Manager, I oversee the entire IT infrastructure of the company, managing and administering Windows Server environments ranging from 2000 to 2019, IBM-AS400. I lead the implementation and configuration of EXSI servers for Dell and HP and manage the security operations of FortiGate Sophos UTM and other firewall systems. My role involves establishing and maintaining VPN connections and international routing for eight branches, administering Volkswagen, Audi, Seat, and Skoda diagnostic systems, and migrating the company’s email system from Gmail to Microsoft Office 365. Additionally, I manage all IT-related aspects of opening new branches, from infrastructure design to implementation, and provide certified training on Volkswagen Group systems for car diagnostics.A few of my key achievements:▪ Spearheaded the successful transition to VW’s new system in Africa, creating and training 325 users in just five days, improving efficiency and aligning with VW’s global standards. Also I was member of trouble shouter for new system▪ Restored full branch connectivity within 24 hours, at zero cost, after copper cable theft by utilizing 3G modems and DMZ configurations▪ Increased company revenue by 35% by deploying VPN solutions for real-time ambulance maintenance systems. And Mobile service▪ Enabled seamless remote work operations during the COVID-19 pandemic, having proactively implemented remote features a year earlier▪ Reduced branch connection costs by 75% through innovative VPN routing solutions using a TMG server and single IP for ADSL connections. Year 2008 Show less