Nelson Tendamu

Experience

• 

  Digicel Group

  Jun 2016 - Jan 2018

  Selling Digicel products to B-Mobile customers via telephone and finally convincing them to buy Digicel products. Receive Customer complaints via, telephone, email and in person. Resolving customer queries in a fast paced environment with an average of 18 calls per hour in a 24/7 call centre. Logging customer complaint tickets on Customer Relationship Management System (CRM) for Senior management's review and action. Providing Customers with awareness on new products and services and other related product knowledge for better customer experience.

  • Retail Sales Specialist

    Sept 2017 - Jan 2018

  • Customer Service Representative

    Jun 2016 - Sept 2017
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  Digicel Pacific

  Jan 2018 - Sept 2018

  Business Solutions Executive

  Creating of New ICT products on Tarka, Rednee and BSS. Developing and managing ICT products such as VSAT, IPLC, Fixed Voice, PBN, IOT, Vehicle Tracking, Managed WiFi, Cisco Umbrella, Data Center, Postpaid, CUG and LTE bundles etc on Salesforce. Providing much needed ICT business solutions to Telecommunications vendors and corporate clients.

• 

  Quarry & Aggregate Suppliers Ltd

  Aug 2018 - Jun 2022

  Sales Operations Manager

  Former Sales and Operations Manager at Quarry & Aggregate Suppliers Ltd in Port Moresby, Papua New Guinea.* Overseeing the entire operations of Quarry and Aggregate production, Sales, Office Administration, Payroll, Accounts Receivable, Accounts Payable, HR, Equipment and Mantainence, Service Providers, Customers and providing necessary support to the Managing Director. * Coordination of Aggregate production from Quarry pit to the crushing site to ensure stripping, drill and blasting, hauling, excavation, transportation and crushing of rocks are done according to safety standards. * Ensure equipment safety and production guidelines are maintained at all times by operators of heavy equipment such as Excavators, Moxies, Front End Loaders, Jaw Crusher, Conveyer Belt crusher, Sand Filters, Trucks, Drills, Rock Breakers and others. * Facilitating Quality Material testing to ensure industry standard are followed. * Developing New Business Strategies to reach target customers. * Generating Leads, Converting Leads into Sales Opportunities and finally closing up Sales. * Ensure producut pricing & production costs are within sales forecast and Opex Budgets. * Creating of Standard Operating Procedures to guide employees. * Processing of payroll, duty rosters, shift schedule and other time sheets. * Micro managing Fuel and Lubricant Dockets to minimize fuel theft. * Cross Checking customers delivery Dockets to ensure proper invoicing. * Maintaining excellent relationship with suppliers and vendors. * Managing key customer accounts.* Spearheading advertising and marketing campaigns . * Task delegation and management. * Preparing sales reports. * Hosting high profile meetings with other stakeholders such as company lawyers, accountants, business partners and government regulatory bodies. Show less

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  Digicel Group

  Jun 2020 - Nov 2022

  Commercial Sales Team Leader

  Direct Sales / Commercial Executive Team Leader at Digicel PNG in Enga Province * Overseeing the delivery and distribution of Digicel products with focus on customers and set KPIs. * Identifying potential dealers to create and establish new sales channels at strategic locations to ensure adequate stock is available to meet customer demands. * Maintaining excellent relationship with dealers, retailers and wholesale Point of Sales by regular visits using agreed route plans. * Resolving Customer Complaints by providing necessary product knowledge and end user support. * Providing sales reports on a daily, weekly and monthly basis for stock management and trade performances. * Providing Retailers and dealers with merchandise and market collaterals to increase brand visibility. * Training of front line dealers with specific marketing strategies to ensure product knowledge is available to better assist customers. * Meeting monthly recharge and New Subscriber targets to increase revenue and market share. * Many more as directed by line manager. Show less

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  Enga Provincial Health Autority

  Nov 2022 - Mar 2023

  Secretary to the Board
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  Vodafone Papua New Guinea

  Mar 2023 - now

  Business Account Manager