Talk to sales Try for Free
Samuel Ranganathan

Samuel Ranganathan

Lead Advisor

Followers of Samuel Ranganathan687 followers
location of Samuel RanganathanMumbai, Maharashtra, India

Connect with Samuel Ranganathan to Send Message

Connect

Connect with Samuel Ranganathan to Send Message

Connect

  • Timeline

  • Skills

    Singing
    Acting
    Leadership
    Customer service
    Compere
    Accounting
    Event management
    Process improvement
    Finance
    Social media
    Public relations
    Relationship management
    Crm

  • About me

    A competent professional seeking a assignment as HR executive/Relationship Manager Real Estate to enhance and utilize current skills set. I aspire to venture into a role that would allow me to apply my educational skills and my keen sense of intuition.

  • Education

    • MET Institute of Management

      2009 - 2012
      Master in Human Resource Development Management Human Resource Development Management First Class

    • St Andrews College

      2002 - 2006
      Graduation in Commerce Commerce

    • St. Anthony's High School

      1991 - 2000
      SSC

    • Welingkar Institute of Management

      2012 - 2012
      Diploma Public Relations, Advertising, and Applied Communication

  • Experience

    • Three UK

      Apr 2006 - May 2008
      Lead Advisor

      Deliverables Promoted the products & services of 3 Global Services. Conducted the delegated responsibilities of team leader. Sorted out the queries & complaints of team members in relation to business or HR.Achievements Received the best advisor award amongst 150 departmental employees for product & process knowledge.

    • Bank of America

      May 2008 - Nov 2012
      Senior Team Member

      Deliverables Learnt the operations of HR functions by being in touch with the HR head. Handled & mentored a team of Customer Support Executives. Audited internal responses of the team members to strengthen quality management processes for increasing quality targets. Ensured the adherence by team member of all the quality tools, compliance & procedures. Achievements Completed MBA in HR during the tenure, and certain other courses like Eagles Need A Push & various other programmes directly linked to employee motivation.  Understood the ways of calculation of different components of salary such as provident fund & gratuity.  Chosen from the team members to teach a group of new members as to how the process functions while imparting process training. Show less

    • Chase

      Mar 2013 - Jul 2014
      Collections Advisor

       Provide good customer service for customers using credit cards in the US. Arrange new payment plans for those with past due accounts Help Customers with queries regarding credit cards. Assist Customers with various options to avoid late fees.

    • LODHA

      Jul 2014 - Jan 2016
      Relationship Manager

      Ensuring the highest standards of service delivery and query resolution within specified TATs.Building and maintaining relationships with the entire customer base assigned, by ensuring constant engagement with customers during the life cycle and moments of planned spontaneity.Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession.Analyze customer needs and feedback and ensure continuous refinements in the services offered. Responsible for Customer Satisfaction and high service quality standards. Show less

    • Godrej Properties Limited

      Mar 2016 - Aug 2017
      Relationship Manager

    • Omkar Realtors & Developers Pvt Ltd.

      Nov 2017 - Oct 2021
      Manager

    • Larsen & Toubro

      Oct 2021 - Dec 2023
      Assistant Manager CRM

    • Travelex

      Dec 2023 - now
      Senior Analyst

  • Licenses & Certifications