Melissa Quarterman

Experience

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  Blackwells Bookshop

  Mar 1997 - Mar 2002

  European Series Acquitions Clerk

  Dealt with queries with books in series along with processing them through to editing. Dealt with indepth customer queries from Euope and Latin America, attention to detail was paramount

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  Achilles Group Limited

  Aug 2009 - Oct 2011

  Internal Sales Consultant

  Sales consultant in utilities - best performer - brought in the most revenue month on month - most target driven individual in team - ensured I was the best performed every month - showed continued customer focus for my clients to get the best experience with achilles. Motivated team members

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  Pampered Farm

  Jul 2010 - May 2012

  Co-owner

  Co-owning a farm - pig, chicken and sheep farmer - buying animals through to the end process - butchering - making new products (sausages) - creating new websites - selling local hand reared products - building a business - marketing - selling

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  Achilles Information Ltd

  Dec 2011 - Jul 2019

  Helping to set up a new Transport community in Achilles for launch in May 2018Responsible for managing key accounts and achieving revenue targetsCreating new solutions for key customer accounts to ensure revenue was releasedBeing the key member to align the global team by setting up meetings to share best practiceAchieved 70% publish rate for a Key Customer in a short deadline, created risk assessment and action plan and leveraged other key stakeholders to ensure we kept the client created detailed project plans to ensure solutions were delivered to the customer by the expected timeframe Show less Leading our Customer On-Boarding team in 9 global locations to be successful in the delivery of inside sales revenue. Responsible for the generation of £14million globally. Working with each hub to ensure that we are working as one aligned global team with the same objective and driving to achieve excellent results and progression. The Customer On-Boarding team are intrinsic to the success and we will only have great success by working together and sharing our knowledge and experience, My philosophy of success is the people - it is important to ensure that work should be inspiring and fun and competition is shared across our global hubs - feeling like we are one team. Show less Managing the Renewal & Win Back Team for Customer On-Boarding - Responsible for bringing in 1.3 million on a monthly basis. Coaching, Training and Mentoring Agents, Senior Agents and Team Leaders to develop and progress within the business. Creating a high performance team, recruiting and ensuring a consistent approach for best practice.Managing and running campaigns for the Win Back Team with buyer backing and using marketing tools for e-campaigning. Using CRM for reporting on campaigns and developing strategies to increase conversions and increase revenue stream for the On-Boarding team Show less

  • Business Development Manager - Transport & Automotive

    Oct 2018 - Jul 2019

  • Community Manager - Transport

    Oct 2017 - Nov 2018

  • Global Head of Customer On-Boarding

    Jun 2016 - Oct 2017

  • UKI & Slovakia Customer On-Boarding Hub Manager

    Mar 2016 - Oct 2016

  • UK Customer On-Boarding Hub Manager

    May 2015 - May 2016

  • Customer On-Boarding Team Manager

    Sept 2013 - May 2015

  • Sales Team Leader

    Dec 2011 - Sept 2013
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  White Horse Prime Properties

  Mar 2014 - now

  Director

  10 years experience in property investment with a portfolio of properties for corporate let, holiday let and property management within Oxfordshire, Dorset, Wiltshire, Hampshire and Buckinghamshire.

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  Kudos Innovations

  Jul 2019 - Nov 2020

  Business Development Manager
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  COGNICA

  Nov 2020 - now

  Business Development Manager