Carmen Paredes

Experience

• 

  Pueblo Bonito

  Jul 2008 - Jan 2009

  Management Intern

  • Front Office and Concierge Experience • Assisting Food and Beverage Manager in an administrative role• Performing supervising duties for the Housekeeping Department• Assisting in HR department in the recruitment procedures

• 

  The Walt Disney Company

  Jul 2010 - Dec 2010

  Front Desk Agent

  • International College Program at one of the world’s most innovative entertainment companies. • Chosen to work at one of the few luxury properties at Walt Disney World• Connected with people from across the globe immersed in an English-speaking environment• Gained valuable leadership, presentation and customer service skills • The Academic Exchange Program enabled me to take a Marketing Course as I gained academic training • Checking guests in and out of the resort and processing payments. Assisting guests with itinerary planning and ticket sales. Operating computer-based reservation and ticketing systems Show less

• 

  Comité Organizador de los Juegos Panamericanos Guadalajara 2011

  Aug 2011 - Dec 2011

  Front Desk Manager

  • Responsible for reservations of the U.S. Delegation. Review room block and supervising group reservations• Allocating daily tasks to Reservations and Front Office Staff• Review arrivals report and responsible for preparation of occupancy forecast • Assisting with Training and implementation of policies and procedures • Handling guest’s complaints and ensure special handling of VIP guests

• 

  One&Only Resorts

  Feb 2012 - Dec 2017

  Executive Assistant to Managing Director / Villas Reservations Coordinator

  • Primary point of contact for all notable guests traveling with an official assignment to the property• Responsible for creating agenda with all the programmed activities that need to be covered by such visit assuring all details of the agenda are successfully accomplished, after the visit an immediate follow up to guarantee the success and capture future business• Creating new initiatives and projects that will lead in promotion for the hotel. Participation in Social Media Campaigns• Ambassador for potential clients, responsible of showcasing the property by participating and engaging with the guests as much as possible to ensure they leave with beautiful memories to share with others• Review weekly TripAdvisor responses and provide feedback• Review and update all collateral materials• Liaison to the Planning Committee Meeting and senior management teams; organizing and coordinating executive outreach and external relations efforts; and overseeing special projects• Administrative tasks including: elaboration of reports and presentations for Corporate Offices, managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence; working with databases and mail merge, arranging detailed travel plans, itineraries and compiling documents for travel-related meetings• Ability to work independently on projects, from conception to completion• Able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion• Building relationships for the benefit of the organization• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment Show less

• 

  Montage International

  Jan 2018 - Dec 2021

  Marketing Manager

  A 5-star hotel and 5-star spa by Forbes Travel Guide and part of the Travel + Leisure World's Best Resorts in Mexico.• Responsible to manage the development, implementation, and oversight of marketing strategies.• Responsible for hiring, managing and collaborating with creative vendors including web development, graphic design, photographers, videographers, copywriters, content creators and PR consultants, overseeing budget and project deliverables.• Responsible for managing website content and distribute monthly marketing analytics reports to ownership.• Awarded as Best Hotel Instagram in the World by Forbes Travel Guide, with compelling social media assets, storytelling, and tone of voice for the brand• Responsible for email campaigns and email metrics including traffic, behavior, and engagement to refine future marketing initiatives.• Responsible for print collateral and other supporting marketing channels and materials.• Managing a central library of visual assets and work on an annual development calendar for new assets• Brand guardian, maintaining up-to-date brand guidelines and monitoring hotels' brand assets to ensure all communications have been adhered to for consistency.• Supervising Graphic Design Team and ensuring that brand standards and timelines for printing are met. • Entertaining and maintaining relationships with existing marketing partners, media, vendors, and OTA Account Executives as well as analyzing and securing new relationships to generate revenue for the hotel.• Monitoring activities of competitor hotel chains and trends within the industry.• Management of marketing budget.• Understanding of critical path for pre-opening hotels, develop pre-opening photography and videography visual library.• Creation of displays and signage in hotel public areas.• Collaborate with brand's magazine for content creation • Manage branded corporate gift program and develop new gift items as appropriate. Show less

• 

  Twin Dolphin Los Cabos

  Dec 2021 - Nov 2023

  An intimate community framed by two of Baja's best swimmable beaches. Maravilla is Cabo's premier private community and Twin Dolphin Club is a private golf and outdoor adventures club — exclusive to Maravilla and Montage Los Cabos.

  • Director of Communications & Membership

    Feb 2023 - Nov 2023

  • Communications and PR Manager

    Dec 2021 - Feb 2023
• 

  VIVO Luxury Services

  Nov 2023 - now

  Co-Founder

  VIVO is a destination management company offering comprehensive concierge services and ultra-luxury itinerary planning. Through strategic partnerships and cutting-edge technology, we garnered a reputation for our punctuality, discretion, and safety ensuring an effortless travel experience tailored to our client’s desires.