Robyn Wilson

Experience

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  EnergyAustralia

  Aug 1996 - Nov 1997

  Systems Integrator Lotus Notes Developer

  •System Administration (Lotus Notes);• Adhere to SDLC methodology;•Application Development & Design (Lotus Notes);•Training Staff in use of Customer Contact Database, Windows 95, Microsoft Office Suite, and Microsoft Access;•ongoing development and enhancement of Customer Contact Database. This database was an integral part of the Sales & Marketing Team and Call Centre at EnergyAustralia. •Provide training to all Sales and Call Centre Staff in the use of this application;• write user manual;• mail enabled database containing information of all customers won and lost during the deregulation of the electricity industy;Marketing Campaign Database (EnergyAustralia) •Documented specification and requirements. Designed and developed Marketing Campaign Database based on a simplified version of the Customer Contact Database. This database was to be used at the Call Centre. This database would track the campaigns sent to each customer and the feedback received. Show less

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  IBM Global Services

  Dec 1997 - May 2000

  Analyst Programmer Partner Rewards

  •implementation, development and maintenance of customer Domino Web Site MLC.com;•Business Analysis, Incident Management, Major Incident Management, Problem Management, Change Management, Release Management, Information Management, System Administration, Transitioning Projects to BAU; •implementation and development of Call Centre Error Log database for Customer Web Site App•Implementation of processes and management of National Language Sup Sys;•Application Development & Design of National Language Support Systems consisting of 10 International languages (Domino Web Databases); •Develop “Translation Database” using Lotus Notes for use by each Region;•Co-ordinate and direct regions in processes for completion of translations and application usage;•Documenting all processes and procedures to QA Standards•Adhering to ISO Standards International Languages;•Advanced knowledge of Notes Global Designer, LotusScript Localization Utility;•Resolving and assessing application related bugs and defects found in Application;•Leading team of 23 people located worldwide;•Developing Domino Web Home Pages and Help Databases;•SDLC methodology. Show less

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  Marsh

  Oct 2000 - Sept 2004

  Lotus Notes Developer/Administrator

  •Lotus Notes Development;•Web Administrator for public website;•Redesign of New Zealand, Fiji, and 10 Asian Websites;•Development and maintenance of existing Lotus Notes applications, workflow and management reporting systems;•Business Analysis, Incident Management, Major Incident Management, Problem Management, Change Management, Release Management, Information Management, System Administration, Transitioning Projects to BAU •User base of 1500+ employees with 14 Domino servers and 1 hub connecting to the Global Network;•Provide all duties required by a Lotus Notes Administrator;•Create online Help & Documentation for all databases;•Analyse end user requirements and provide appropriate solution following the (SDLC);•R&D and installation and upgrade of Sametime 3.0 server and client to 3.1;•Administration support provided for third party Domino intranet;•SDLC and ITIL methodologies;•Research & develop solutions to upgrade Lotus Notes Servers and Clients from Notes 4.6.7 to Notes Domino 6.5.1;•Assist in the migration of users from Microsoft Exchange to Lotus Notes 6.5.1 (5 month project);•R&D, installation and configuration of Blackberry Enterprise Server and devices to 15 employees. Show less

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  Hyne Timber

  Jul 2005 - Dec 2005

  Systems Support

  I was employed at Hyne to implement Share Point Portal Software. During my employment, the following duties were performed:-•Gathering business requirements for new Helpdesk system “Helpbox”;•Managed the implementation new Helpdesk system “Helpbox”;•Authoring End User Guide & IT User Guide for “Helpbox”;•Document the SOE build IT Guide for laptops;•Building Desktop and Laptops with SOE;•Email Management using NetIQ Mail Marshal and Active Directory;•Completion of Asset Audit;•Helpdesk Support for Pronto and other related IT problems; Show less

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  ING

  Jan 2008 - Oct 2009

  Application Support Analyst (Messaging Administrator)

  Domino, Exchange, Blackberry, Business Analysis, Incident Management, Major Incident Management, Problem Management, Change Management, Release Management, Information Management, System Administration, Transitioning Projects to BAU, SDLC and ITIL Methodologies

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  IBM

  Nov 2009 - Mar 2010

  Messaging Specialist

  Domino, Exchange, Blackberry, Business Analysis, Incident Management, Major Incident Management, Problem Management, Change Management, Release Management, Information Management, System Administration, SDLC, ITIL methodologies,Transitioning Projects to BAU, UAT, Post Deployment Support

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  Tower Insurance

  Aug 2011 - Oct 2012

  Senior Business Analyst Application Support

  Supporting Multiple Applications (CRM; Sharepoint; & Legacy Systems with SQL or Oracle DBs);Incident Management; Change Management; Problem Management; Release Management; Business Analysis, SDLC, Agile, Waterfall & ITIL Methodologies

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  Auckland Transport

  Nov 2012 - Aug 2013

  Business Analyst

  As a Senior Business Analyst, my mandate was to perform a detailed analysis between Microsoft CRM Dynamics and legacy systems used in Parking and Enforcement; capture these gaps as requirements, and map legacy data to new data structures.• Requirements gathering;• Process Analysis and Improvement;• Interface Analysis including customer facing On-line Web Forms;• Producing Functional Specifications with associated Use Cases;• Gap Analysis;• General Business Analysis including Process and Workflow Mapping;• CRM Administration;• Jira Administration;• Production Support;• Testing of delivered solution including writing test scripts;• Post-deployment support/training;• Running User Requirements Workshops;• Obtaining sign-off on Functional Specifications;• Assisting in User Acceptance Testing;• SDLC; Agile; ITIL methodologies. Show less

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  The Selwyn Foundation

  Dec 2013 - Jul 2015

  Business Analyst

  • Review and create and Application Support process including, Incident and Change Management;• Review of current systems and recommendation on way forward;• Review of Access database, extracting data and mapping for import;• ITIL and SDLC methodologies;• Creating Functional Design Specifications with appropriate Use Cases to enhance the current Resident Information System;• Liaising with Government Departments, Vendors, Stakeholders and End Users;• General Business Analysis including Process and Workflow mapping;• Production Support for Resident Information System (Leecare);• Project Managing design changes, testing, training and rollout of Resident Information System (Leecare);• Testing delivered solution including writing test scripts and developing training material;• Design, tested and trained users in Dementia Day Care Module;• Documented and implemented the Application Support/Change Management process where there were none. This process is a cut down version of ITIL methodology for Incident and Change Management;• Documenting system upgrade/implementation process;• Managing the interRAI integration into the existing Resident Information System (Leecare); Stakeholder & Vendor management to expedite change;• Documenting procedure for Nurse Call System;• Designing training material for Resident Information System (Leecare) and delivering the training;• Tested and managed the upgrade of Leecare system;• Created QA, UAT & Regression test scripts where there were none;• Creating a backlog of issues for priority systems;• Mentoring Application Support Analyst;• SharePoint Site design for IT including issues log. Show less

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  FieldForce4

  Aug 2015 - Oct 2015

  Senior Business Analyst (Contracted to Electrix)

  Stakeholder managementRequirements gatheringBusiness AnalysisSystem AnalysisReviewing all existing system design documentation relating to Timesheets and develop the Business Requirements [system has been designed, however, user stories, current state and future state analysis documents did not exist];Successfully delivered electronic Timesheet business requirements on time to the business for acceptance;Review the current state of the whole program to determine what work streams have been delivered, work streams in development, work streams in test and work streams currently live Show less

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  Vodafone

  Nov 2015 - Mar 2016

  Senior Business Analyst

  ITSM Analysis;Stakeholder management;;Business Analysis;Requirements gathering including As Is and Future State diagrams;System Analysis;Met the deadline for delivery of Customer Self-Service Portal and Service Delivery Model for support of Portal;Provide a discussion paper highlighting the impacts, risks and roadmap for upgrading Broadworks with minimal impact to the customer.

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  Orica

  Jun 2016 - Mar 2017

  Senior Business Analyst

  Business Requirements for Sailpoint IIQ (IDAM), integration of Lotus Notes and O365Creation and execution of test scripts

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  Jemena

  Apr 2017 - Apr 2017

  Senior Business Analyst

  Functional requirements documentation for RIN Reporting in SAP

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  Telstra

  May 2017 - Nov 2017

  Senior Business Analyst

  Lead BA working on Enterprise Mobile Application. Stakeholder Management, Requirements gathering, Knowledge of Broadsoft Platform, Documenting Support Plans, Provisioning test group with Application. Introduced Agile methodolgy to Developers to expedite delivery of solution.

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  Telstra

  Feb 2018 - Nov 2018

  Senior Business Analyst / Iteration Manager

  Leading the team through daily standup, grooming the backlog in conjunction with Product Manager, Monthly retrospectives. Use of Jira and Confluence to track UX requirements and backlog.

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  Bupa

  Apr 2019 - Nov 2019

  Senior Business Analyst (Cyber Security)

  Lead BA working in Cyber Security, Responding to Events and Protecting our Data. Alignment of technology, people and processes to NIST and APRA regulatory compliance. Knowledge of ServiceNow, Splunk, QRadar, Vulnerability Management, developing operational play books.

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  BHP

  Feb 2020 - May 2020

  Senior Business Analyst (Cyber Security)
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  Origin Energy

  Oct 2020 - Feb 2022

  Senior Business Analyst (Cyber Security)
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  Aurecon

  Feb 2022 - Dec 2022

  Senior Business Analyst Cyber Security
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  Origin Energy

  Dec 2022 - Dec 2024

  Senior Business Analyst Cyber Security

  Identification of PII Applications and High Risk PII, build risk profile for each app. Design and implement new Penetration Testing process for in-scope applications. Identify VPCs and VNETS for Guardrails security strengthening, manage migration and communication with all stakeholders.