Jennifer Henderson

Experience

• 

  GAME

  Jan 2007 - Jan 2011

  Sales Assistant

  Sales Assistant promoted to Head Cashier after winning ‘Employee of the Year’ at one of the busiest stores on Princes Street. • Adapted to different social situations and built customer relationships instantaneously. • Achieved sales targets while working under pressure. • Provided great customer service; being approachable, friendly, helpful and polite. • Responsible for all till staff, end of day cashing up and banking. • Responsible for the store and staff during management's lunch breaks. Show less

• 

  Edinburgh Zoo

  Feb 2011 - Feb 2014

  Visitor Services and Membership Assistant

  An active member of the Front of House staff at a major tourist attraction, promoted to Membership Assistant. • Offered excellent customer service face-to-face, over the phone, written correspondence and via email.• Assisted in increasing funds for the society through promotion of membership, adoption, and Gift Aid. • Daily use of the Raiser's Edge 7 relational database system, including updating data, exporting data, running queries and reports, along with daily use of Microsoft Excel, Outlook and Word. • Responsible for Adoption and Season Passes, involving administrative tasks including transferring data from paper records to a computerised system, record management and maintaining filing systems.• Creation of procedure documents on processing Adoption and Season Passes.• Financial operations including cash handling, card payments using Streamline mobile units and over the phone payments using Worldpay. • Improved the design of the answer phone automated message system to improve customer relations.• Set up and maintained an Excel spread sheet of applicants for employment vacancies for the HR department. Show less

• 

  The University of Edinburgh

  Feb 2014 - now

  Providing data analysis, maintenance, reporting support to the key activities of Development and Alumni (D&A).• Management reporting and data analysis projects regarding alumni, fundraising and supporter engagement data held in the D&A database.• Writing advanced SQL scripts and running queries to meet Business Intelligence requirements.• Use of Business Intelligence Develop Studio (BIDS) to develop reports for publication on the thankQ database.• Undertaken benchmarking and analytics using the CASE survey results and InCites data. • Manage workload of other staff within the Services and Alumni Engagement teams during specific tasks.• Self-manage my work load and prioritise tasks proactively on multiple concurrent tasks. Show less Playing a key role in both Development and Alumni (D&A) and Edinburgh Research and Innovation (ERI) by providing database support, reporting and analysis along with research, administration co-ordination and business intelligence.• Administrator for the Salesforce database and daily use of the ThankQ database.• Frequent use of all Microsoft Office Packages• Responsible for research towards, and the creation of monthly, industry reports, competitor analysis and PESTLE reports.• Responsible for taking and circulating meeting minutes for ERI.• Ensuring quality controls are in place for all data stored on both D&A and ERI databases.• Improved the format of the ERI staff weekly reports to better reflect the parameters of the End of Year report.• Training of new and current staff on use of the databases and the creation of accompanying documents.• Actively taking part in Business Intelligence components of the D&A and ERI offices, including pipeline and KPI reports. Show less

  • Data Officer

    Mar 2017 - now

  • Data Assistant

    Feb 2014 - Feb 2017