Jacob Shivers

Experience

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  SODEXO (former SODEXHO)

  Mar 2002 - Nov 2006

  General Manager Operations

  •Increased Employee Satisfaction from 15% to 85% and Increased Patient Satisfaction from 65% to 91%.•Decreased operational expenses by $30k annually. •90% closing ratio as part of corporate sales team. •Lead installation project for TeleTracking Patient Flow & Employee Dispatching Software and Angelica Linen Software•Directed purchasing, operations, finance, and human resources over six facilities including acute care, long term care, and women’s’ services. •Managed operational budgets of $6.5 to $10+ million. •Oversaw client relations, housekeeping, laundry, pest control, grounds and landscaping, infection control, facilities, building and renovation projects, call center, conference center, patient transport, safety, and security services at Northlake Medical Center, University of Chicago Medical Center, Duke University, Gwinnett County Medical Center, Piedmont Fayette Hospital, and East Georgia Regional Medical Center. Show less

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  Independant

  Dec 2006 - Sept 2009

  Project Manager

  •Provided on sight project leadership for the Starbucks corporate roll out of the Reignite Project in Los Angeles, CA. Used Kaizen principles to complete the project 30 days ahead of schedule.•Recruited laborers, electricians, and drivers to complete Phase 1 of the new marketing and refurbishing plans of 200+ Starbucks with operational oversight of three warehouses and sub-contractors. •Selected to lead the HHS Joint Commission Project in Atlanta, GA. Directed three assistant directors, and a staff of 64 associates. Successfully completed the project by passing without exception all Joint Commission inspections.•Fulfilled contracted standards to preserve the accreditation of South Fulton Medical Center and Atlanta Medical Center by increasing quality assurance scores from 52% to 85% through staff training and accountability. •Increased patient satisfaction scores from 62% to 81% at Atlanta Medical Center. Decreased supply costs by $2000 per month. Reduced labor budget by $42,300 annually.•Also provided operational oversight, logistical, and financial services to multiple clients in construction, renovation, warehousing, and transportation. Show less

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  Crothall Services Group

  Sept 2009 - Jun 2013

  General Manager | Director

  •Launched the call center. Increased departmental patient satisfaction scores from 52% to 90%. Increased service times to 24/7 and added dispatch services for the lab and respiratory departments.•Decreased client costs by $250 thousand. Decreased total throughput time from greater than 60 minutes to less than 30 minutes. Improved labor productivity by 15% while increasing volume by 43%•Successfully led the Lean Six Sigma projects to improve Patient Throughput, and Patient Satisfaction ratings.Oversaw support and administration of Patient Transport, Environmental Services, Call Center, Laundry, Facilities, Dietary, and Conference Center Departments at the Regional Medical Center at Memphis. Show less

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  DM&A & Independent

  Jul 2013 - Jun 2016

  Success Coach | Senior Project Manager | Consultant

  Served as a consultant and project manager for hospital and healthcare clients with DM&A in the operations of support services. This included environmental services, full service laundries, and patient transportation. Also oversaw: finances, reporting, presentations, bidding, contract negotiations, and industry services for retail, real estate, and restaurant clients.•Healthcare: Increased patient satisfaction by 10 to 20%, decreased expenditures, improved employee satisfaction, united management staff and interdependent departments.•Retail: Increased customer base 11% to 20%, added new service lines, and transitioned current customers to new company and software format.•Real Estate: Improved percentage of leased properties from 90% to 97%.Provided operational and administrative management coverage and support for Xanitos healthcare clients. Oversaw multiple support service departments throughout the U.S. Show less

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  Saint Francis Health System

  Jun 2016 - now

  Director at Saint Francis Healthcare

  Serving as the System Director of the in-house Environmental Services and Laundry departments at 6 hospitals and 3 campuses. This position began as an interim director and consultant role and grew into a full time administrative position.

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  Green Country Workforce

  Jul 2020 - now

  Board Member