Tyler Gordon

Experience

• 

  AE Business Solutions

  May 2012 - May 2017

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Responded to queries either in person or over the phone• Responded to email messages for customers seeking help. Install, modify, and repair computer hardware and software• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Responded to queries either in person or over the phone• Trained computer users.• Maintained daily performance of computer systems.• Installed, modified, and repaired computer hardware and software• Ran diagnostic programs to resolve problems• Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Installed computer peripherals for users• Followed up with customers to ensure issue had been resolved• Ran reports to determine malfunctions that continue to occur• Assisted with desktop support Show less

  • Recruiting Specialist

    Apr 2015 - May 2017

  • IT Administrator

    May 2012 - Apr 2015
• 

  State of Wisconsin

  Jun 2017 - Jun 2022

  ⦁ Worked with project team members and stakeholders to define project scope and objectives, return on investment (ROI), risks & issues, project schedule & milestones, costs, and communication plans for the implentation of Tanium⦁ Development automation strategy for visibility and patch management leveraging Tanium’s capabilities for automating and distributing reports ⦁ Created project plans using Visio and documented processes with BlueWorks ⦁ Prepared formal project artifacts including Project Proposals and Charters, WBS, Status Reports, Risks and Issues log, project execution metrics, and various stakeholder communications⦁ Utilized Blueworks to document processes and created Sharepoint site for communications and progress⦁ Queried data from Cherwell to create dashboards based on relevant security hygiene information ⦁ Created master timeline based on project goals, budget and objectives to improve environment hygiene and overall security posture. ⦁ Led regular status meetings to discuss stakeholder goals and project objectives while making adjustments as necessary ⦁ Led End-point vulnerability POC to identify, select and validate product recommendation and overall relevance in DOA environment ⦁ Met with various team leads to gather input regarding utilization of Tanium platform and proposed changes to business and technical processes resulting from project initiatives.⦁ Assisted Leadership and Project Managers with their responsibilities associated with Security Program projects and initiatives⦁ Provided support related to Security Portfolio reporting and metrics⦁ Assisting in the development and publication of policies, procedures, and standards as project deliverables Show less

  • IT Service Management Senior (Division of Enterprise Technology)

    Jul 2018 - Jun 2022

  • Security Analyst/Project Management Intern

    Jun 2017 - Jun 2018
• 

  Fortinet

  Jun 2022 - Jul 2023

  Major Account Manager - Public Sector
• 

  Quartz Health Solutions

  Oct 2023 - now

  Senior IT Project Manager