Kiran Paul

Experience

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  Eljay Engineering

  Sept 2013 - Dec 2015

  Network Support Associate

  Client: Presidio Managed Services, Lewisville, TX, USA★Proactive monitoring of Clients’ networks★Implementing, maintaining and troubleshooting of Cisco IP phones ★Bulk Update using BAT administration & Export-Import operations using csv files ★Configuring and integrating Unified Contact Center Express with CUCM★Performing MACD’s on Communication Manager and Unity Servers★Troubleshooting CAD issues and basic Scripting per Client’s need★P1 escalations handling to meet Customer Satisfaction/SLA requirements★Organizing vendor meet to provide a long term solution★Worked with Cisco TAC and upgraded CUCM and Unity 8.x to 10.x★Working with leading providers to solve issues related to provider and Organize tech dispatch if required★Creating Health check report for the new turn up devices Show less

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  Dimension Data

  Jan 2016 - Aug 2018

  Senior Network Engineer, VOIP

  Client : Pfizer★Troubleshooting of voice protocols such as H.323, MGCP and SIP★Configuring POTS & VOIP dial-peers, FXO and PRI (T1/E1) ports★Troubleshooting Cisco Unified Communication Manager, Cisco Unity Connection and Voice Gateway.★Editing CCX Scripts as per Clients requirement and creating UCCX agents with respected skills and CSQ. ★Handling tickets which were escalated by Level 1 engineers.★Organizing vendor meet to provide a long term solution★Troubleshooting DBReplication issues, Voice mail related issues.★Working with Cisco TAC to resolve complex issues and unknown bugs with respect to Unified Communication servers and Cisco Voice Gateways Show less

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  Aricent

  Aug 2018 - Jul 2019

  Network Specialist
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  Cisco

  Jul 2019 - now

  Consulting Engineer