Suruchi Nirkhe

Experience

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  Tech Mahindra Business Services

  Nov 2003 - Mar 2013

  Learning And Development

  Achieved 100% adherence to timelines for all training-related interventions, including New Hire Training (NHT), Floor Support, and Special Projects, ensuring timely and efficient training delivery• Handled a team of trainers and ensure that their job knowledge is action various activities like session audits, knowledge tests and conducting TTT’s for them• Developed and delivered behavioral, soft skills, product, and process programs, empowering staff with added skills, leading to a 20% improvement in on-the-job performance and productivity• Analyzed NPS to identify areas for improvement and adopted approaches to raise customer satisfaction by 25%• Coached and mentored employees to help them reach their full potential, contributing to a noteworthy rise in productivity. 60% of the managers adopted the approach as professional habits• Developed an employee engagement program 'V-Connect' that increased morale• Adopted KPI frameworks to achieve timely and budget-aligned goals• Created an efficient onboarding program, reducing new employee onboarding time by 50%- Opportunity to travel to Australia for training the exisiting staff on customer service which includes knowledge, content creation and quality.Nominated for company awards during my journey and won "Trainer of the Quartet", "Desire Award", "Best Department Award", "Outstanding Contribution Award" for business related projects. Show less

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  NTT Global Networks

  Oct 2015 - now

  Assistant Manager

  Key Practice Areas:Organization Development, Performance Management, Talent Development, Leadership Facilitation and Coaching.- Implementing tailored, practical, and enduring learning solutions to enhance performance and effectiveness across individuals, teams, and organizations.- Utilizing a results-driven approach rooted in diagnostics and research, guided by a deep understanding of organizational business drivers and cultural nuances that influence performance.End-to-end training offerings for businesses within NTT global networks. - Levels Trained & Coached include: Senior Executives, GM/BU Heads and Function Leaders from Operations, Customer Experience, Human Resources. Also, First-time Managers, Individual Contributors and Manager Essentials.- Project management and transitions- New hire training and recruitmentOnboarding employees, Content preparation and LMS, Conducting interviews for various levels, maintain smooth transition from hiring to customer service training programs- Upskill the existing workforce and develop competencies Enhance the skill set of current employees to align with their role expectations, preparation of IDP, Performance management with an increase in 40% in productivity of the core skills of employees through quarterly performance discussion- Content development on different platformsContent creation using ADDIE and various designing tools to suit the requirement. Following the 80-20 rule in LMS to improvise the learning experience across levels Show less