Lionel Andrew

Experience

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  PRICEWATERHOUSE COOPERS and ARABIAN AMERICAN OIL COMPANY (ARAMCO)

  Jan 1995 - Jan 2005

  Additional Related Experience

  • ERP-PeopleSoft, Oracle, Baan & SAP. • Outsourcing and managing of Custom Software Developments.• IT Infrastructure Management.

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  City of Boston

  Jul 2005 - Dec 2013

  IT End-User Services

  • Created 24x7x365 Mayor's Hotline including mobility solutions for City of Boston constituents in providing information on public safety, transportation, public works, elderly services, and technology. • Designed City of Boston Web services “Boston about Results” to show how well the City’s departments were performing at delivering key City services to its constituents.• Facilitated citywide implementation of ERP PeopleSoft Financials, HR, and ITIL-ITSM processes. Oversaw 20 multidisciplinary technical and business resources. Show less

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  RSA Security

  Dec 2013 - Dec 2015

  IT Service Management

  Slashing 3rd party hosting costs by 75% by building EMC-RAS new service-based solutions (SaaS) data centers for Adaptive Authentication for eCommerce on a single platform with PCI & VISA compliance. • Developed customized SOP-Standard Operating Procedures for Service Management on Service Catalogue, Change Management, Incident Management, Problem/Root cause eliminations, Assets, and Continuous Service Improvements. Implemented the ServiceNow support management tool.• Created and developed the best practice measurable metrics on SLA, OLA, KPI, and KRI. Monitoring and tracking have led to better strategic decision-making.• Oversaw14 multidisciplinary, cross-functional global technical and business resources. Show less

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  Santander Bank, N.A.

  Dec 2015 - Jan 2020

  IT Program-Project Delivery and Service Management,

  • Established and monitored Business Controls for Governance, Risks & Compliance on Vendors, Assets, Records Management, and People Domain.• Created and developed the best practice measurable metrics on SLA, OLA, KPI, and KRI. Monitoring and tracking have led to better strategic decision-making. • Developed customized Standard Operating Procedures-SOPs for Service Management on Service Catalogue, Change Management, Incident Management, and Problem/Root cause eliminations, Assets, CMBD, and Continuous Service Improvements. Implemented the ServiceNow support management tool. Show less

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  Management Consulting

  Feb 2020 - Sept 2020

  Information Technology Management Consultant