Nathan Le

Experience

• 

  Walgreens

  May 2022 - Aug 2022

  Pharmacy Cashier

  I worked in the pharmacy and sold prescribed medicines, registered COVID-19 Vaccines, and utilized intercom plus to access patient information while following HIPAA guidelines, restocked shelves, logged inventory with maximum organization, conducted COVID-19 drive-through tests, whilst establishing exceptional customer service to ensure customer satisfaction.

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  Ever.Ag

  Dec 2023 - May 2024

  IT Help Desk Intern

  • Performed Tiered support activities in a dynamic help desk environment, resolving over 1,500 support tickets, covering a broad spectrum including Active Directory, hardware, software, servers, networking, and Office 365.• Orchestrated Email Migrations, ensuring smooth transitions and minimal disruptions, successfully handling over 50 migrations including domain migrations and during company acquisitions.• Streamlined Onboarding/Offboarding processes for over 200 processes, efficiently setting up profiles, assigning licenses, and configuring hardware, significantly reducing setup times by 30%.• Developed standardized procedures and documentation for managing replacement and onboarded laptops, saving over $10,000 through improved hardware management and cost-effective practices. Show less

• 

  Dal-Tile LLC

  May 2024 - Aug 2024

  Customer Platforms Analyst IT Intern

  • Developed a comprehensive dashboard in Jira Software to visualize key performance indicators (KPIs) including active tickets, created/closed tickets, and workload distribution, enhancing resource allocation efficiency by 25%.• Contributed to a reduction in manual errors by identifying gaps in user lifecycle management processes and standardizing procedures for access provisioning, with plans to further enhance security by automating these manual processes.• Documented process flows for Jira Service Management (JSM), an industry-standard IT service management tool, replacing an outdated legacy system. This transition improved ticket routing efficiency and facilitated a smoother transition to enhanced automation capabilities.• Conducted thorough Data Analysis and updated the User Role Matrix, ensuring appropriate access levels and reducing security risks by 35%, while collaborating with stakeholders to standardize license provisioning. Show less