Titilayo Jegede

Experience

• 

  First Bank of Nigeria Ltd.

  Apr 2013 - Jan 2014

  Customer Service Executive

  Completed approximately 6,000 transactions with 100% accuracy, ensuring financial integrity and reliability. Effectively carried out daily reconciliations, maintaining accurate financial records and addressing discrepancies. Resolved customer issues promptly, enhancing satisfaction and maintaining strong customer relationships.

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  First Bank of Nigeria Ltd.

  Mar 2015 - Dec 2015

  Customer Support Representative

  Enrolled over 12,000 customers on BVN, ensuring smooth and efficient transactions.Addressed customer BVN-related issues, improving overall customer experience and satisfaction.Developed and implemented a streamlined process for enrolling over 12,000 customers, enhancing operational efficiency.

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  De-Nathab Global Concept

  Jul 2018 - now

  Co-Founder | Business Development Manager

  Successfully secured over 30 contracts through strategic bidding and effective negotiation. Co-developed and refined the company profile and management framework, improving brand identity and market positioning.Consistently achieved revenue goals by devising and executing monthly marketing and sales strategies. Built and scaled the marketing operations department from the ground up, optimizing processes and driving measurable results.Oversaw the procurement of materials, ensuring quality and cost-effectiveness in support of operations.Led the recruitment and training of over 12 staff members within the first six months of business, building a strong foundation for the team. Show less

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  Daratech Global Services Ltd

  Jan 2020 - Sept 2022

  Human Resources Manager

  Spearheaded the implementation of the STAR TOOL model for recruitment over a two-year period, significantly reducing recruitment costs, saving time, and minimizing subjective decision-making; resulting in the attraction of top-tier talent.Spearheaded the recruitment of over 200 employees, ensuring alignment with organizational needs. Integrated consulting teams into clients' strategic processes, fostering deeper partnerships and driving value.

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  Alles Charis Logistics Limited

  Jul 2023 - now

  Business Development Officer

  Increased LPG sales by over 20% through effective customer retention strategies and acquisition of new clients, primarily by driving bulk sales mix.Successfully closed over 200 logistics service orders by building strong relationships with existing customers and actively acquiring new clients.Improved customer satisfaction by actively addressing issues during order deliveries, providing timely updates, and maintaining proactive communication with customers.Successfully acquired over 300 leads from gas stations through a targeted customer acquisition project, significantly expanding the client pipeline. Show less