Jaclyn Froehlich, CTA

Experience

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  Round Barn Winery

  May 2010 - Nov 2010

  Wine Sales Consultant
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  Sage Hospitality Resources

  Jun 2011 - Aug 2011

  Professional Summer Intern

  As a summer intern for Sage Hospitality, I worked at Second Home Kitchen and Bar in Cherry Creek, Colorado. I received valuable training throughout all areas of the restaurant, including management and forecasting.

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  Amway Hotel Corporation

  Apr 2012 - May 2013

  Front Desk Agent

  Helped ensure that each guest received a four diamond experience at every point of contact.Efficiently checked guests in and out of the hotel, while ensuring hotel standards were applied.Managed money daily out of a house bankAssisted with guest folio and billing issues, as well as group foliosHelped to prepare the Front Office for large group arrivals by aiding in pre-packeting and routing detailsCross trained in Housekeeping department in order to better understand the functions of the propertyHelped create revenue through room and package upsells either via phone or at the the time of check in. Show less

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  Amway Grand Plaza Hotel

  May 2013 - Apr 2014

  Front Office Supervisor

  Train and lead 15 front desk agents of a 682 room, 4 diamond property, while overseeing PBX operators, bell stand, and concierge employees as well. This position requires exceptional communication, multi-tasking, and time management skills to establish a strong Front Office team of such a unique property.Constantly updating training materials and training agents to ensure each person has the tools needed to deliver exceptional guest service. Aid in completing weekly schedules to proactively ensure the front office is staffed according to labor forecast.Complete and deliver employee reviews; being supportive and encouraging when deserved, and being honest and critical when needed.Deliver exceptional guest service through communication, personal suggestions and guest preferences, and name recognition to encourage return visitsNominated for a Grand Rapids WAVE award, presented by the city's Convention and Visitors Bureau to recognize excellence in hospitality Show less

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  JW Marriott Grand Rapids

  Apr 2014 - Feb 2018

  Group Rooms Coordinator
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  The Sharpe Collection – BMW, Jaguar, Land Rover & MINI Cooper

  Feb 2018 - Aug 2021

  MINI Service Advisor
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  Campspot

  Aug 2021 - now

  • Market Manager - Southeast

    Jan 2024 - now

  • Implementation Manager

    Aug 2021 - Jan 2024