Rahmat Hidayatullah

Experience

• 

  Ericsson

  Jul 2006 - Dec 2006

  Technical Installer
• 

  PT. Personel Alih Daya (Persada)

  Jan 2007 - Jan 2011

  Field Engineer
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  Circle One

  Feb 2011 - Sept 2011

  Network Operations Center Engineer
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  NTT Communications

  Sept 2011 - Dec 2015

  Key ResponsibilitiesPlan and deliver product demonstrations to potential customers to show how to solve their problems and meet their requirementsManage and execute technical workshops and proof of concepts (POCs)Work closely with the sales team to identify opportunities and provide them with technical support and adviceCommunicate your customer’s needs to the product manager and development teamStay up to date with your own product’s technologies and new features as well as competing tech that might affect your customersTrain sales teams on new features and competitorsSkills & ExperiencesHaving a direct impact on the success of your business as well as your customer’sLeveling up soft skills by meeting a variety of internal and external parties to have sales meetings, pitch ideas, run workshops, and collaborate on projectsDeveloping communication skills by talking to all levels of the business from the end-user to decision makers including C-level executivesGaining client-facing experience that can lead to leadership positions such as CTO, Director, etc.Building a vast network of experts and leaders in the software industryInfluencing the overall development and direction of your product by responding to the market’s needs and requirements Show less Key ResponsibilitiesCoordinate internal resources and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to track progressUse appropriate verification techniques to manage changes in project scope, schedule and costsMeasure project performance using appropriate systems, tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentation Skills & ExperienceProven working experience as a project administrator in the Telco and IT sectorSolid technical backgroundExcellent client-facing and internal communication skillsExcellent written and verbal communication skillsSolid organizational skills including attention to detail and multi-tasking skillsStrong working knowledge of Microsoft OfficePMP Certified Show less Key ResponsibilitiesAll aspects of line management of a team of 24/7 NOC EngineersEscalation contact for NOC engineers, internally and externally with suppliers and customers.Ensuring full shift 24/7 cover in the NOC.Supporting NOC through the consolidation of monitoring systems and moving to a more streamlined way of working.Ensuring NOC adherence to agreed SLAs and quality standards.Acting as incident manager during major incidents and taking an active role in the post incident review process.Willingness to step in where necessary to ensure shift cover. Skills & ExperienceExperience working in a technical role within an ISP, Telco, or Managed Services environment.Good understanding of the role of the Network Operations Centre with familiarity of datacentre environments.Previous experience of leading and coaching a technical team with experience of providing structured feedback.Understanding and experience of various network monitoring systems.Experience of managing shifts to ensure full cover, ideally with 24/7 experience.Experience of incident management.Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships.Excellent communication skills – both written and verbal.An ability and interest in understanding new technologies and integrating them into existing workflow and processes.An ability to explain technical content to non-technical audiences.A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team. Show less

  • Presales Engineer

    Jun 2015 - Dec 2015

  • Project Manager

    May 2014 - Jun 2015

  • Network Operations Center Team Lead

    Sept 2011 - Apr 2014
• 

  PT. Indosat Tbk

  Dec 2015 - now

  Key ResponsibilitiesInvolved in discussion with solution architects, customers, and external vendors/partners to define cloud strategy and technical solutions, including scope and implementation plans.Deliver cloud, virtualization, and data storage related projects including architecture design, planning, installation, and configuration of cloud.Skills & ExperiencesBusiness-to-Business (B2B)Software as a Service (SaaS)Infrastructure as a Service (IAAS)Platform as a Service (PAAS)Google Cloud Platform (GCP)Alibaba CloudAmazon Web Services (AWS) Show less Key ResponsibilitiesSupporting the management and coordination of projects.Communicating with the project's stakeholders to discuss needs and goals.Supporting the planning and development of projects.Create estimates and invoices, and organize meetings, among other administrative tasks.Monitor and report on the project's progress.Quickly and effectively carry out any assignments given by the project manager.Carry out additional responsibilities assigned by the project manager quickly, effectively, and accurately.Skills & ExperiencesGood leadership skills: able to motivate and oversee a group of people, frequently with different personalities and points of view.Excellent communication skills: communicate the project's goals, objectives, and deadlines to your team and other stakeholders.Strong organizational skills: keep track of all the different components of your project and ensure that they are all progressing as intended, good organizational skills are a need.Excellent problem-solving skills: able to identify and handle any problems that arise while working on your assignment. Show less

  • Cloud Specialist

    Jan 2022 - now

  • Assistant Project Manager

    Dec 2015 - Dec 2021