Ken Kathoka

Experience

• 

  Intime Sightseers Safaris

  Mar 2009 - May 2012

  Administrative Assistant

  • Answer general phone inquiries • Reply to general information requests with the accurate information• Greet clients/suppliers/visitors to the organization • Code and file material according to the established procedures• Update and ensure the accuracy of the organization's databases• Back-up electronic files using proper procedures• Provide secretarial and administrative support to management and other staff• Make travel, meeting and other arrangements for staff• Coordinate the maintenance of office equipment• prepare invoices and financial statements• prepare reports, memos, and documents Show less

• 

  Bata Group

  Oct 2011 - Sept 2013

  Sales Representative

  • Establish, develop and maintain business relationships with current customers and prospective• Customers to generate new business.• Make telephone calls and presentations to existing and prospective customers..• Develop clear and effective written proposals/quotations for current and prospective customers.• Expedite the resolution of customer problems and complaints.• Coordinate sales effort with marketing, sales management, accounting and logistics with value to the organization.• Create and manage a customer value plan for existing customers highlighting profile, share and value.• Identify advantages and compare organization’s products/services.• Plan and organize personal sales strategy by maximizing the Return on Time Investment.• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Show less

• 

  Bridge International Academies

  Nov 2013 - Oct 2019

  •Using Data Analytics to drive key decisions & continuous improvement.•Managing and Streamlining various workflow processes.•Identifying key trends and leading indicators that will inform decision making.•Automation of processes to reduce manual intervention of data and drive user requirements to improve management of data & information.•Driving departmental user requirements and acting as conduit between People Operations and IT.•Manage data collection and reporting.•Annually review data collection processes to ensure alignment, efficiency and accuracy in result reporting.•Informs continuous improvement processes for results and operational needs.•Collaborates with the Directors of Programs to analyze programmatic data and improve strategies, services and program activities to support result reporting and attainment.•Report on results outcomes.•Develop data dashboards as needed for various counties.•Ensure organizational data literacy supporting result attainment.•Meet regularly with Director of People Operations to develop trainings ensuring role-level data literacy.•Design processes to ensure staff are using appropriate data to guide decision-making to support continuous improvement and result attainment.•Hold the relationship with data systems and external evaluation partners to support and enhance result attainment.•Develops policies and procedures in conjunction with Risk Manager to protect student information and ensure compliance with funder and college practices.•Regularly collaborate with the Managing Director to review indicator data and evaluate result attainment.•Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.•Used statistical techniques for hypothesis testing to validate data and interpretations.•Database management using Navision- Creation and manipulation of the academies employee’s records/data. Show less 1. Data Collection, Organization, & Basic Analysisa. Collect data via phone call results, emails, surveys, etc., and organize that data in Microsoft Excel;b. Create simple data tables in Microsoft Excel, with the ability to filter or sort that data by columns;c. Take disorganized data coming from multiple sources and enter that data in an organized fashion into specific data repositories (spread sheets, software systems) according to the appropriate format;d. Cross-reference multiple data sources including spread sheets and internal software systems to reconcile conflicting information;e. Create surveys using various applications2. Programme Oversighta. Monitor on a daily basis specific operations programmes b. Screen existing tracking system for issues within these programmes c. Increase efficiency of reporting, investigation and improve results related to these programmes. d. Any other programme-related tasks as assigned3. Phone Callsa. Conduct phone calls to Academy Managers of Teachers to collect OR to deliver specific information;b. Conduct and receive phone calls to/from other members of the Operations team for check-ins, updates, and any important exchange of information;c. Running weekly surveys or call campaigns in conjunction with the QA and Customer Care teams and monitoring data collection.4. Administrative Functions a. Conduct basic tasks such as photocopying, scanning, and assembling packets of informationb. Assist with scheduling of trainings and special events c. Fill appropriate financial and HR forms such as requisition forms and reconciliation formsd. Execute mail merges when requestede. Helping team members problem-solve difficult situations they encounter on the ground Show less 1. Respond to, resolve and record all callers’ enquiries & complaints and maintain records of all interactions. 2. Provide customers with process and service support with regards to all Academy operations, billing information, construction, marketing curriculum support and IT systems support. 3. Identify, resolve or escalate all reported issues and complete all call Logs.4. Research required information using all available resources to offer prompt resolution.5. Update the existing databases with changes and the status of each caller / reported issue.6. Make timely follow-up calls on initial contacts, to provide feedback and progress on issues raised. 7. Data entry and maintenance of callers’ and potential customers’ data bases. Show less

  • Data Officer

    May 2019 - Oct 2019

  • Programme Associate, People Operations

    Jun 2016 - May 2019

  • CRM Resolution Specialist.

    Jan 2015 - May 2016

  • Technology Specialist

    Aug 2014 - Dec 2014

  • Customer Care Associate

    Nov 2013 - Jul 2014