Paul Urbinati

Experience

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  Gruppo Alfad, MultiMediaRent, Planet Service

  Jul 2000 - Jul 2008

  Exhibition project manager

  Project manager from small to very large Exhibition stands, starting from scratch, holding briefings with national and international clients, developing the project/concept and supervising the built-up on site.Working on Autocad, 3D studio Viz and Photoshop.

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  Park Plaza Riverbank

  Sept 2010 - Sept 2015

  Ensure all PPHE standards are met and exceeded throughout the whole departmentEnsuring that the day to day (breakfast-room service-executive lounge) business is well executed, staffed to business requirements and meets agreed standards of guest service and food qualityManaging a team of 26 staff membersManaging Breakfast area up to 400 guestsManaging Room Service department, 394 rooms and 65 5 star suitesManaging Executive Lounge, maximum capacity 40 guestsEnsuring payroll files are always up to date within PPHE budget, including forecasting, budgeting and business planning Completing Weekly RotaAttend all relevant HOD meetings-training sessionsEnsuring staffs understanding of Medallia (online Guest feedback platform) and subsequently take adequate actionsEnsuring all Health Safety -Hygiene regulations - Food Safety SOP's are up to date with the current legislationEnsuring all team members are aware-acknowledge, of departmental Risk AssessmentsLiaising on a daily basis with suppliers and purchasing managers.Maintaining a positive and productive relationship with other employees and department Ensuring all team members, are fully trained to the required PPHE standardsOperating Opera System and MicrosResponsible for new team structure 2014-2015(Park Plaza Riverbank is currently going through renovation, an extra 150 rooms are planned)Responsible for new allocation refurbishment of the Executive Lounge, as the Park Plaza Riverbank is under current renovationWorking along with the HOD team, for guests festive activities(movie area-kids activities) Show less Responsible for 21 meeting rooms up to a maximum of 650 guestsResponsible for servicing and breaking down meeting roomsEnsuring all team members (maximum of 50 staff) are properly briefed for daily businessEnsure all PPHE standards are met and exceeded, throughout the whole department Attending daily morning meetings& weekly operations meetingsResponsible for looking after the organiser of a conference from when they arrive and assist with any queries or difficulties they may encounterAttending pre conference meetings along with the main organizersMaintaining a positive and productive relationships with other employees and departments.Ensuring all team members are promoting a helpful image to clients and give a full cooperation to any guest, requiring assistanceEnsuring all eventual,complaints were dealt in a timely and professional mannerProviding excellent customer service,in order to guarantee a "return business"Special nomination:Passion player of the month Show less

  • Breakfast,Room Service and Executive Lounge Manager

    Apr 2013 - Sept 2015

  • Floor Manager

    Sept 2010 - Apr 2013
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  PRINCIPAL HAYLEY GROUP LIMITED

  Oct 2015 - Jul 2017

  Food and conference manager

  Ensure all Principal Haley-DeVere venues, standards are met and exceeded, throughout the F&C department. Managing a team of 15 members Meet and greet with every trainer/organiser on a daily basis Attending all relevant HOD meeting and trainings Managing proper functionality of our 29 meeting rooms, up to a maximum of 400 guests Ensuring all Audio and Visual equipment is properly functioning Assisting on any internet challenge ( e.g connections to our internal platform ) and internal Ethernet with HSBC bank and Virtual Personal Network VPN Liaising directly with all of our suppliers ( Audio and Visual – Stationary equipment – Housekeeping – Beverage ) and subsequently purchasing via PO COSHH trained. Successfully obtained 1st Aid qualification - Fire warden-marshal certificate - Personal licence Ensuring, all team members are up to date, on a regular basis, with Principal Haley-DeVere venues, training sessions Ensuring all Health & Safety – Hygiene regulations – Food safety SOPs are up to date with the current legislations. Ensuring weekly rota been issued and properly completed on our internal platform “Fourth” Ensuring payroll files always up to date and within Principal Haley – DeVere venues budget, including forecasting, budgeting and business planning. Managing, SBG ( Steam Bake and Grill ) restaurant, throughout breakfast-lunch-private dinner ( capacity up to 350 pax ) Show less

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  Steigenberger Airport Hotel Amsterdam

  Sept 2017 - Dec 2018

  Assistant F&B manager

  All around F&B, including banqueting, all sorts of events, dinners, drink receptions.Also assisting other retails, within the hotel, like breakfast in our "Patio" - the Trattoria, our Italian restaurant and the Sports and Media bar.

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  A-Booth Exhibition Services

  Apr 2019 - Apr 2023

  Exhibition Designer

  Exhibition designer

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  Thijs Standbouw BV

  Apr 2023 - now

  Exhibition Designer