Katrina A.

Experience

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  The Douglas Hotel

  Mar 2015 - Mar 2017

  Hospitality Assistant
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  Tesco

  Mar 2017 - Sept 2019

  Cafe Team Member
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  Cumberland Building Society

  Mar 2017 - Mar 2017

  Management Work Experience

  This opportunity involved shadowing the Branch Manager for a several weeks in both the day-to-day and strategic departmental management of people, logistics and operations in the financial sector. Some responsibilities included meeting minutes scribe and observing customer meetings with the opportunity to feedback on decision making, communication strategies and PR. This placement culminated in the preparation, support and partial delivery of a presentation to large groups of secondary-aged pupils about personal banking and financial planning. Show less

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  Hampton by Hilton

  Dec 2019 - Aug 2020

  Guest Service Assistant
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  Charterhouse Club

  Aug 2020 - May 2021

  Leisure Assistant/Step up Duty Manager

  As a Leisure Assistant/Step-Up Duty Manager, my main responsibilities included:- Social media content creator to promote the brand and increase target market engagement- Assist with day-to-day club health & safety operations and legislative compliance- Qualified swimming pool lifeguard- Undertake routine cleaning duties and ensure high standards of, and adherence to cleanliness- Maintain a high standard of customer-focussed care in all formal and informal transactions- Designated first aider Show less

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  Prezzo

  Aug 2020 - Apr 2022

  Core responsibilities include the day-to-day front of house waiting & management of the customer experience to include the following:- Management of rotas/labour forecasting/budgets using 'Fourth Hospitality'- Recruitment using 'Harri' to monitor active job adverts and applicants- Training and upskilling new members of staff up to, and beyond company standards- Organising and distributing marketing and promotional materials and leading team briefings on existing and upcoming campaigns- Incentivising company targets/KPIs and motivating staff to improve internal NPS scores through customer feedback- Daily and weekly administrative reporting including wastage, maintenance and sales performance- Ensuring the workplace compliance with health, safety and company standards (including more recent Covid-19 protocols) Show less

  • Assistant Restaurant Manager

    May 2021 - Apr 2022

  • Hospitality Assistant

    Aug 2020 - May 2021
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  Gretna Green Ltd

  Apr 2022 - Jul 2022

  Reception Manager
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  Peponi School

  Aug 2022 - now

  School Registrar

  As Registrar, I am the first point of contact for all new prospective families. My main responsibilities include:- Answering all enquiries via email, phone, website etc.- Arranging and conducting all school visits for prospective families- Assisting families throughout the whole admissions process- Organising and running various marketing events; scholarships, taster days, prospective parents receptions- Liaising with International Prep Schools in Nairobi; arranging events together, schools visits etc.- Database management; entering all new pupils data, changing current pupil data, ensuring all data is up to-date- Reporting projected pupil numbers to the Director of Marketing and Senior Management- Working with the Marketing Officer to ensure all admissions and marketing documents are up to-date, designing merchandise etc. Show less