Tran Nam Phuong Nguyen

Experience

• 

  Burger King

  Sept 2020 - now

  - Assisted in the development of customer-centric service approaches, implementing feedback-driven solutions to improve overall performance and client experience- Delivered exceptional customer experiences, earning Employee of the Month recognition; contributed to increasing customer satisfaction and retention- Spearheaded team operations, mastering POS systems to process payments ranging from $2,000 to $5,000 per shift, ensuring smooth and efficient service- Coordinated with cross-functional team members, managing drive-through services, payments, and food delivery, optimizing the end-to-end customer journey Show less

  • Shift Manager

    Oct 2022 - now

  • Crew Member

    Sept 2020 - Oct 2022