Tran Nam Phuong Nguyen

Tran Nam Phuong Nguyen

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location of Tran Nam Phuong NguyenHayward, California, United States

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  • Timeline

  • About me

    Business Admin, Marketing Management concentration Undergraduate @ CSU East Bay

  • Education

    • California State University - East Bay

      2024 - 2026
      Bachelor's degree Business Administration and Management, General
    • Chabot College

      2021 - 2024
      Associate of Science - AS Business Administration and Management, General
  • Experience

    • Burger King

      Sept 2020 - now

      - Assisted in the development of customer-centric service approaches, implementing feedback-driven solutions to improve overall performance and client experience- Delivered exceptional customer experiences, earning Employee of the Month recognition; contributed to increasing customer satisfaction and retention- Spearheaded team operations, mastering POS systems to process payments ranging from $2,000 to $5,000 per shift, ensuring smooth and efficient service- Coordinated with cross-functional team members, managing drive-through services, payments, and food delivery, optimizing the end-to-end customer journey Show less

      • Shift Manager

        Oct 2022 - now
      • Crew Member

        Sept 2020 - Oct 2022
  • Licenses & Certifications

    • Certificate of Achievement in Business Administration

      Chabot College
      Dec 2022
      View certificate certificate
    • ServSafe Manager

      Burger King
      Sept 2022