Regina Russell

Experience

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  Dealertrack Technologies / Drive Current, Inc.

  May 2015 - May 2016

  Digital Document Scanning Clerk staffed by Randstad

  -Operated scanning equipment to convert physical documents (such as titles, registration forms, and supporting documentation) into digital formats. -Ensured that the scanned images are of high quality and legibility.- Scanned documents into digital database or document management systems. This included details such as vehicle identification numbers (VINs), owner information, and transaction dates.-Performed quality checks on scanned documents to ensure that they meet established standards. for accuracy, completeness, and organization.- Facilitated quick and accurate retrieval of digital documents when needed for processing, customer inquiries& audits. - Maintain records of scanned documents in accordance with legal and industry standards.-Worked closely with the registration and titling team to provide timely access to digital documents, supporting the efficient processing of vehicle titles and registrations. Maintained the confidentiality and security of sensitive documents and personal information. -Generated reports or summaries of scanning activities, document processing, and data entry accuracy for supervisory, compliance, or audit purposes.- assisted customers by responding to inquiries related to document status, retrieval, or other document-related matters. Show less

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  Omni Visions

  May 2016 - May 2017

  Personal Care Assistant

  -Assisting residents with activities of daily living , such as bathing, dressing, grooming, and toileting.-Providing support for mobility and transfers as needed-Implementing de-escalation techniques and crisis intervention when necessary.-Administering medication as prescribed and maintaining accurate medication records.-Ensuring compliance with medication schedules.-Conducting regular safety checks and addressing any safety hazards.-Responding promptly to emergency situations or behavioral crises.-Collaborating with the healthcare team, including nurses, social workers, and psychologists, to provide holistic care.-Maintaining clear and accurate documentation of resident care and progress.-Assisting residents with meal planning, preparation, and feeding if necessary.-Monitoring dietary restrictions.-Completing administrative tasks such as scheduling, maintaining resident records, and managing inventory.-Adhering to facility policies and procedures.-Recognizing and responding to behavioral and emotional crises, using de-escalation techniques and following facility protocols.-Documenting incidents and communicating with the treatment team.-Participating in ongoing training and development to stay current on best practices in mental health care.-Obtaining and maintaining necessary certifications, including CPR and first aid. Show less

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  US. Security Associates

  Feb 2017 - Nov 2018

  Security field supervisor

  ● Managed 10 different facilities. ● Managed guards and protected facilities against theft and vandalism.● Trained and scheduled shifts for security personnel● Analyzed the performance of security personnel.● Ensured compliance of applicable policies and regulations.

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  RemX | The Workforce Experts

  Dec 2018 - May 2021

  Medical Records Specialist/Coach

  ● Collected medical records from health care providers.● Performed data entry services to place the relevant information in a secure database.● Acted as the point of contact for inquiries regarding medical record requests.● Performed research and investigation to ensure successful retrieval with provider offices.● Tracked and documented activity completely and accurately in all systems in a timely manner.● Identified improvements and opportunities for workflow efficiency and the design of solutions.● Ensured each provider's information accuracy for oracle payments.● Negotiated payments for early oracle payments.● Collected delinquent accounts by establishing payment arrangements with providers, monitoring payments, and following up with providers when payment lapses occur.● Ensured an efficient method of payment on all calls, while working remotely Show less

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  RemX | The Workforce Experts

  Sept 2022 - Nov 2023

  Office Manager

  ● Managed phone calls and correspondence (e-mail, letters, packages etc.)● Coordinated office activities and operations to secure efficiency to company policies.● Tracked shipments of office supplies and place orders when necessary● Assisted colleagues and other duties assigned by management.● Helped support the productivity of the organization.

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  Adisseo

  Dec 2023 - now

  Human Resources Administrative Assistant

  -Handle inbound calls from customers, addressing inquiries and providing information as needed.-I Accurately record and collect data from various systems to support the company’s insurance and fitness programs, and subsequently input this data into our payment system for processing.”-I Maintain a professional and friendly demeanor during all interactions in office and calls.- I Identify and escalate any issues or concerns that arise during calls.-I collaborate with team members to share insights and enhance event processes. Show less