Mounika Krishna

Experience

• 

  Thomson Reuters

  Apr 2012 - Dec 2012

  Associate Software Engineer

  Thomson Reuters is a health analytical company specializing in Clinical Decision support, There are majority of customers using the Salesforce.com CRM for creating cases, opportunities, campaigns and leads. As a Salesforce.com administrator we create profiles, users, contacts, merge opportunities and contacts, sharing rules, email templates and many salesforce related issues. As part of the administration support we migrate data using data loader and demand tools. As part of the monthly process we delete orphan cases and lock the opportunities. Any issue concerning the admin part gets assigned to us and based on the issue we provide the user with a solution. We create email templates, queues, security settings, assignment rules, escalation rules, sharing rules and objects in salesforce.• Worked on Page Layouts, Custom Settings, Custom labels, Profile and Role Settings, Workflows, Validation Rules.• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).• Import/Export records to Salesforce via data loader Responsible for migrating data from one Show less

• 

  Truven Health Analytics

  Jan 2013 - May 2015

  Associat software Engineer

  Worked on Salesforce configuration,Documentation and User trainingExperience in Unit testing, integration testing and system testingWorked on Sharing Settings, Security Settings, Case Management, Lead Management, Campaign Management, Opportunity ManagementPage Layouts, Custom Settings, Custom labels, Profile and Role Settings, Workflows, Validation Rules.Import and export data using Apex Data Loader, Import Wizard to and from Salesforce. Worked on Salesforce.com Administration Show less

• 

  Tech Mahindra

  Jun 2015 - Dec 2016

  Senior Software Engineer

  SalesForce CRM Application was developed to provide customized solutions to the Sales team to keep track of their customers, their contact information and their opportunities in Pipeline. We use Smart Search page for adding products. Multi currency feature enabled for Our Organization. Developed field & page layout customization for the standard objects like Account, contact, Leads.Customizing Company Profile Security Controls Communication Templates of the organization as per the organization requirements.Reports and Dashboards as per the customer requirements.WorkFlows ans validationrules Show less

• 

  Skoruz Technologies

  Dec 2016 - Nov 2017

  SFDC Consultant

  Project Description: As part of the administration support we migrate data using data loader. Any issue concerning the admin part gets assigned to us and based on the issue we provide the user with a solution. We create email templates, queues, security settings, sharing rules and objects in salesforce. we create profiles, users, contacts, merge opportunities and contacts, sharing rules, email templates and many salesforce related issues.Roles & Responsibilities:Handled 2000+ cases as a Salesforce Consultant Worked on Page Layouts, Custom labels, Profile and Role Settings, Workflows, Validation Rules.Import/Export records to Salesforce via data loader Responsible for migrating data from one sandbox to another sandbox using Change SetsConfiguration, Report, DashboardsCreating new User profiles in Salesforce.Handled Partner User Issues.Worked on Record Types, Validation Rules and Page Layouts.Created new custom objects, assigned fields, custom tabs, components, custom reports.Created reports and dashboard depends on the business needs. Show less

• 

  Gainsight

  Nov 2017 - Oct 2023

  • Associate Manager

    Feb 2023 - Oct 2023

  • Lead Solutions Engineer

    Nov 2017 - Oct 2023
• 

  Anemone Vinkel

  Oct 2023 - now

  CEO & Founder