Eva Lee Hui Lan

Experience

• 

  ITRAMAS Corporation

  May 2007 - Jul 2008

  Technical Support Executive

  Manage the information technology needs and systems for employees, including installing and upgrading software, ensuring systems security, troubleshooting computer issues, any tech stuffs related is functioning. Besides, maintaining and upgrading server for file management system. To make sure the connectivity for whole company is running smoothly. Work with vendor on the accounting/payroll/attendance systems.

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  PENFABRIC SDN. BHD.

  Jul 2008 - Jun 2010

  Software Developer

  • To design and manage the development of Production System.• Provide daily application support to production user• Gather user requirement and analyst for enhancement for Production System.• Prepare UAT for new enhancement and user documentation.• Track cases or logged cases.• Prepare weekly and monthly report.• To monitor integration program between production and sales system.• Maintain the Work In Progress stock movement closing every month end.• Participate in user group meeting.•ACCOMPLISHMENT:• Completed small project for Work In Progress stock movement for month end closing.• Change over Integration PC from windows 98 to windows XP.• Completed enhancement or request for computerised system for production system due to business change.REASON FOR LEAVING:•Seek for better career advancement opportunities and exposure. Show less

• 

  IBM

  Jul 2010 - now

  Product owner of the HR Pre-Approval Tool, subject matter export or 'go to ' person for resource/hiring request tool , expense and travel request too. Take the lead in improving the Process and Tool. Transformed the HR pre-approval process, improved productivity and improved employees & managers' user experience. Optimize and simplify resource hiring process. Provide self-service report to operations focal for their forecast/fall plan. Additionally, in charge of the migration of HR Pre-Approval Tool to new environment. Knowledge on the tool Global Privacy Assessment through EAL/GPA/PIMS process. Business operations knowledge on headcount/expense. Excel automation written in VBA or Macro to help team to solve and automate excel spreadsheet. Knowledge in the Automation Process Consultant. To plan, identify and understand the business needs and transform it into the process that can be ran by automation.Working on the HR Pre-Approval Tool migration to IBM CloudPak for Business Automation Workflow(BAW) and Operational Decision Manager (ODM). Show less Provide resource analysis function within HR Transformation and Operations Organization. This includes but is not limited to co-ordinate the compilation of resource management packages, headcount validation, resource reporting/analysis, general reporting. validate/provide inputs for forecast cycle, analyze data and improvement recommendations.Use my Transformation and Microsoft Excel skills to automate and simplify the Resource Management Dashboard from using few days to 4 hours to generate the report. This has shown the significant saving of time in manual consolidation to just a few clicks on generate reports. Show less Support to meets agreed SLAs and garner technical support at the appropriate levels.Monitor application issues from creation to resolution of issues and review completeness of root cause and recommend solution and workarounds to the enhancement team.Perform risk assessment for all production change request.Maintain a knowledge base of known defects and issues, process and techniques.Maintain technical documentation when there is request for change.Perform end to end implementation for the enhancement or change request. Show less

  • Senior Operations Analyst and Product Owner for Resource/Hiring and Expense Request Tool

    Jul 2016 - now

  • Operations Analyst

    Jul 2014 - Jul 2016

  • Reporting Analyst (IST Volume Process Operations)

    Aug 2012 - Jul 2014

  • IT Specialist

    Jul 2010 - Aug 2012

  • IT Specialist

    Jul 2010 - Aug 2012