Roger Standen

Experience

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  Royal Navy

  Aug 1979 - Sept 1993

  Senior Avionics Engineering Manager

  Various Senior Engineering Management posts throughout career including:-Logistics officer and Communications Manager for a Lynx flight which ensured continued operations for the aircraft even when deployed to sea.Survival Equipment supervisor ensured safety of aircrew whilst on operations.Squadron trade chief. Planned specific training schedules for Junior Aircraft Engineers. This allowed them to gain the relevant skills necessary to pass a Qualified to maintain aircraft certification within a 3-month period and with a 95% success rate.Successful selection and completion of Naval Apprenticeship in Aeronautical engineering. Show less

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  Thomson Reuters

  Sept 1993 - Sept 2004

  Senior Regional Project Engineer

  Project managed hardware and software upgrades and new installation/rollouts to UK institutions and private investors.Managed, the South West Regional office, with clients ranging from Stock Brokers, Investment houses, Banks and private investors, utilising Thomson’s bespoke financial data software and Trading platforms which sat on Microsoft platforms. Retained 100% client base that ensured continuation of new Projects, which proceeded unhindered. Managed issues arising from customer systems. Configured and maintained network for secure trading route to London Stock Exchange. Provided comprehensive support, from installation of company hardware and software systems, through to testing, fault repair and functionality training. Show less

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  AMA Ltd

  Sept 2004 - Oct 2007

  Engineering Manager

  Managed a team of 2nd/3rd line Engineers for the installation, support and service of Accounting software and EPOS system for SMEs in the South west.

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  The ai Corporation

  Oct 2007 - Jun 2010

  International Customer Services Manager

  Project managed implementation of card Fraud software, based on SQL, to global banking systems.Provided help and support for card fraud software solutions to customers which included: Visa, Barclays, HSBC, WorldPay, Standard Chartered Bank and Global Payments following the ITIL framework.Improved service delivery for the organisation by introducing a new helpdesk system and workflow of CRM. Worked with outsourced companies for the backup and support using offsite data centre.Managed a team of 2nd/3rd line Helpdesk staff and handled customer complaints or issues through to successful conclusion. Produced management reports (KPI and SLA) analysing customer service. Show less

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  Cobham

  Jun 2010 - Sept 2016

  Customer Service/Project Manager

  Project Managed successful small to medium sized technical and commercial projects.Through life Management of all aspects of the project during including scope, risk assessment, reviews, issues, critical paths, milestones using work breakdown structures and methodologies employed by the organisation.Stakeholder involvement throughout including approvals, communication, planning, scope and roll outManaged and developed team of Customer Service representatives, across various sites, responding to customer queries and Purchase Order Processing whilst providing first class professional customer service.Responsibility for Producing and responding to customer RFPs and RFIs in a timely and professional manner.Facilitated internal reviews with Engineering, Operations, Supply chain and Commercial to develop improved processes and procedures. Worked closely with global military departments managing their accounts. This included regular contract reviews, negotiation and Programme Management reviews.Responsible for Business unit Order book Sales targets, loading and reporting. Successfully resolved customer issues, using a variety of Root cause methodologies.Analysed customer requirements and offered solutions to fit budget and offer higher level of service and support, driving in Sales targets for the business. Show less

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  Siemens

  Aug 2017 - now

  Project Manager

  Project Manager working within Siemens across the Shared Services Division.Managing variety of Projects following the APM methodology.